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“Good place in Brownfield, not far from Lubbock” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Brownfield

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Holiday Inn Express Hotel & Suites Brownfield
2.5 of 5 Hotel   |   410 Lubbock Road, Brownfield, TX 79316   |  
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Ranked #1 of 4 Hotels in Brownfield
Houston, Texas
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
“Good place in Brownfield, not far from Lubbock”
4 of 5 stars Reviewed October 23, 2013

This HIE is very much in line with what you expect - maybe better than many HIE's.
I arrived near midnight on a Sunday night, the cheerful front desk clerk had the room key and rewards program goody bag ready for a speedy checkin. The room was what I expected, I've stayed at a lot of HIE's over the past decade.

The room was clean, however, like many hotels they could use less of that "freshener" that produces the "hotel smell". Thermostat control for A/C works well. Good bed, good cable TV, better than average breakfast layout.
Only issue was the Ethernet cable in that particular room didn't work. But I only stayed a couple of nights, so not working at night was a relief. They've probably fixed it already.

Nice fitness room and indoor pool.

Would stay there again for future trips to the area. Be ready for sticker shock - hotels all over West Texas are cashing in during the oil boom.

Room Tip: The side away from the highway is probably quieter.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your kind comments. I’m pleased that you enjoyed your stay with us. We believe we provide a great value given the level of comfort and the number of amenities we provide, and we’re among the best values in town. I hope we can have the privilege of serving you again soon.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Louisville, Kentucky
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2013

Nice, clean, new. Very friendly staff! The bathroom was roomy, the beds were comfortable . . . everything about our room was pleasant and enjoyable. And then to top it off, those cinnabon rolls eveery morning for breakfast!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for these comments. I’m very pleased that you had a great experience with us. We take real pride in serving guests well, as you saw. And we like those cinnamon rolls too! I hope you can stay with us again frequently when your travel needs bring you to the Brownsville area.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2013 via mobile

We needed a good night's sleep after a long day of travel. This seemed to be the best choice in town and we were not disappointed. The front desk hostess was very friendly and helpful. The room was clean and very large. Breakfast was better than typical continental hotel breakfast. The morning hostess let us in 30 minutes early so we could be on our way. The only downside is that the only food choices close by were fast food. We would stay here again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your very kind words. I’m pleased to you found us to be a very nice place to stay, and I look forward to having you with us many times in the future. We’re proud of this hotel and the great deal of repeat business we have built up, and we look forward to now counting you among our many satisfied guests.

Sincerely,
Hotel Manager
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Baton Rouge, LA
Top Contributor
143 reviews 143 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 25, 2013

This looks like a fairly new hotel. Karina at the front desk was great getting a room for us as we didn't have a reservation. Rooms were comfortable, not much noise, good amenities, and breakfast was fairly good. Would stay here again if in Brownfield.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your very nice review and your comments about our staff. We focus on providing a good experience along with great people who make staying here even nicer. I hope you will be traveling to Brownsville again so we can have the privilege of serving you again.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 8, 2013

I've just completed a long-term stay at this property. I was here 18 nights for work. This hotel appears to be no more than 5 years old, so that's relatively new. The amenities were pleasant, the breakfast was simple, but satisfying. This the the best hotel in this small town. The only thing that could be improved upon is the service at the Front Desk. After staying here so long, no one bothered to get to know me. When I checked in, no one was at the front desk. I noticed that througout my stay, it was rare that someone would be at the front desk. The few times that I needed their assistance, they seemed to be busy "socializing" with other staff members and I was secondary. Overall, if I had to return here, this is the hotel of choice.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your very kind words, and we appreciated having you here for your extended stay. I’m sorry if that didn’t always show. We will take your comments about the staffing of the front desk into consideration and make an effort to be more visible and engaged in the future. I hope we have the opportunity to serve you again soon and can satisfy you just as much.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2013

I was very impressed with this HIE! The staff was extremely friendly and helpful.This was my first visit to Brownfield, TX. The amenities were great! There was a heated pool, good for cold weather, and a gym. I was not able to visit either due to the nature of my visit. Also a continental breakfast in the morning from 0630-0930. There were some scrumptious goodies!
The only down side to staying here was the local area had very little to offer food wise. I only saw a Sonic, Kentucky Fried Chicken, Pizza Hut and a Subway.
The room was very spacious with a small sofa and chair to watch TV, and a sink, microwave, coffee pot and small fridge. It came equipped with paper towels, plastic ware and plates, dish soap and pot holder. The bathroom was very large! nice vanity area and a jacuzzi tub! Lots of hot water! And a king size bed in its own little alcove area.

Room Tip: Find a store in the area or ask if there are other dining options.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your overwhelmingly positive and kind review. I’m glad that everything under our control was to your liking. I hope you will have the opportunity to stay with us again so we can completely satisfy you once again. We take real pride in this hotel and are very glad this commitment to excellence shows.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2012

Hotel was excellent. Pricing was high because companies like Haliburton use this hotel for their workers and since Haliburton is so rich HIE doesn't need to lower their rates even for long use users. My company asked for a discount rate and was denied because they can keep their rooms full with Haliburton workers and other high-end users. Like I said, this hotel is excellent overall, I just feel that their pricing is high for remote West Texas.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpressbro, Webmaster at Holiday Inn Express Hotel & Suites Brownfield, responded to this review, September 24, 2014
Dear Guest,

Thanks for your comments. We believe our standard pricing is a great value, but we are willing to consider other offers during slower times. We’re a busy hotel with many amenities and many positive reviews, but there are times when we aren’t full and can make allowances. I hope you found us a great value and we look forward to having you with us again soon.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brownfield

Address: 410 Lubbock Road, Brownfield, TX 79316
Phone Number:
Location: United States > Texas > Brownfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Brownfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brownfield 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Relax on your next stay in Brownfield, Texas at our beautifully appointed Hotel. Situated between Fort Worth, TX and Ruidoso, NM, the fresh, contemporary Holiday Inn Express(R) Hotel & Suites Brownfield is the perfect stopping point for all travelers. The hotel's location in Brownfield, Texas is also just 30 miles from Lubbock and close to local points of interest. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Brownfield

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