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“Not a bad night's sleep” 4 of 5 stars
Review of Holiday Inn Express Big Spring

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Holiday Inn Express Big Spring
2.5 of 5 Hotel   |   1109 North Aylesford, Big Spring, TX 79720   |  
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Ranked #3 of 15 Hotels in Big Spring
Lubbock, Texas
Top Contributor
153 reviews 153 reviews
53 hotel reviews
Reviews in 55 cities Reviews in 55 cities
191 helpful votes 191 helpful votes
“Not a bad night's sleep”
4 of 5 stars Reviewed January 24, 2014

I'm typically not a big Holiday Inn fan, but because of circumstance, I stayed at this Big Spring property...impressed by its cleanliness, safety, and staff helpfulness. I would stay at this location again and have no reservation in recommending it to others.

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, January 27, 2014
Dear Lifeontheroad,
Thank you for taking the time to let us know how your experience was while staying with us. We are very glad to hear that you gave the Holiday Inn brand a chance to impress you, and we look forward to serving you again in the future. Your review has been shared with all departments, as it is an outstanding incentive to keep up our winning ways! Once again, we thank you for reviewing our hotel and stay safe "on the road"!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
    20
    15
    9
    3
    1
See reviews for
9
6
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
New York City, New York
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 9, 2013

Everything about our stay here exceeded our expectations. From our first encounter with the hotel staff and manager, to the snacks at the counter, the breakfast, to the rooms themselves. They were very knowledgeable about where to go and what to see in the Big Spring area, and we had wonderful conversations with them on more than one occasion. They are a fine representative of what we have come to expect from Holiday Inn Express.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, December 11, 2013
Thank you, Project Highway, for your awesome review of our hotel. We are glad you enjoyed your stay, as we enjoyed having you with us, and being a part of the Project Highway experience first-hand! I know you are currently on a major country-wide tour, but if either of you happen to find yourselves in the Big Spring area in the future, please stop by and say "hi"!
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The Colony, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2013

If you have to stay in Big Spring, TX, this location is worth the money. Most hotels in West Texas are high priced right now because of the oil boom. This location was clean and the service was good. They also knew a lot about the town and were able to recommend good restaurants.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, November 1, 2013
Dear Chris C,
Thank you for your generous review of your stay with us. We are pleased that our quality guest service, along with the hard work of other departments within the hotel, have had a positive impact on your experience. Please be sure that your review will be shared with all departments, as initiative to keep up our winning ways. We look forward to serving you in the future, and again, thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
75 reviews 75 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 17, 2013

The hotel is relatively new and clean. The motel seemingly benefits from an oil drilling boom in the area. The breakfast service was out of certain items well before closing with no attendant in the room until she was found elsewhere. The exercise room had a water server but the bottle was empty and there were no cups had there been water. Maybe the oil boom allows them to be a little lax on details.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, October 24, 2013
Dear wgn,
Thank you for your review regarding your recent stay with Holiday Inn Express Big Spring. I do apologize for the challenges you experienced while lodging with us. Your comments have been shared with management, along with all departments, so the entire hotel staff is aware of the detrimental impact that our lack of attention to detail had on a loyal Holiday Inn guest.
We would for you to give us a second chance to impress you. Please come talk to us if you are ever in the Big Spring area again. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 10, 2013

Upon checking in I had a room with a king bed and was surprised that there was a chair and ottoman in the room. It's nice to be able to sit in a chair and relax after driving all day and not have to lay on a bed. If you are in a room that faces the interstate it's a little noisy in the evening but quiets down as it gets later. The rooms are clean and the staff is friendly and helpful. It's the typical HIE breakfast which is good and I enjoy. I would stay here again but would ask for a room that does not face the interstate.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, October 11, 2013
Dear easiwin1948,
Thank you for your wonderful review. We're very happy to hear that your experience with us was a positive one, and you enjoyed most aspects of your stay. We noticed there was a slight concern about "value", and we do understand that an energy boom in the area has driven lodging prices up dramatically. This increase in prices is what makes our outstanding guest service an absolute must. Once again, we thank you for a wonderful review, and look forward to serving you even better in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

We chose this hotel because I could use my rewards night points for a room and it was on our route of travel. However, when trying to book a room with IHG rewards program, I ran into nothing but obstacles and had to wait far too long for a representative. Front desk agent, Ruby Austin, went above and beyond to insure that I was able to use my rewards points. She was persistent at getting a room booked for us. The front desk staff made us feel welcome. Kudos to Ruby Austin for making our stay a great experience at the Big Spring Holiday Inn Express! I would definitely stay at this hotel again if my travels took me to the area! The breakfast was great too!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, October 11, 2013
Dear Michael G,
We would like to thank you, not only for your wonderful review of our hotel, but also your awesome comments about our front desk agent. Be sure that we shared this review with her, to show her how her great job performance does affect others in a positive way. We would love for you to come see us in the future; we look forward to serving you even better. Once again, thank you for your review, have a great day, and be safe in your travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janice, Mississippi, United States
1 review
5 of 5 stars Reviewed June 4, 2013

Clean rooms and plenty of extras. There are plenty of goodies like fresh cookies and packaged snacks. Free bottled water (even though it's not Coke brand). The breakfast is pretty good, but best of all it's free food. If you have to stay in Big Spring, your best option is Holiday Inn Express!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie W, Director of Sales at Holiday Inn Express Big Spring, responded to this review, June 13, 2013
Dear Garrett S,
Thank you for your recent review regarding HIE Big Spring. We appreciate you taking the time to make us aware of your delighful experience during your stay with us. It is truly rewarding when a guest recognizes our staff's efforts and says "thank you". Your comments will be shared with the entire staff, as reinforcement to keep up their excellent customer service. We look forward to the opportunity of serving you in the future. Have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Big Spring

Address: 1109 North Aylesford, Big Spring, TX 79720
Phone Number:
Location: United States > Texas > Big Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Big Spring
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Big Spring 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Big Spring. We are conveniently located near downtown Big Spring, the Heritage Museum and Comanche Trail Park, which includes the new Big Spring Aquatic Center. We are also minutes away from The Hanger 25 air museum. All guest rooms are equipped with free Wi-Fi; iron & ironing board, microwave, refrigerators, coffee makers, cordless phones, and hair dryers...free continental breakfast! The Holiday Inn Express Hotel is an interior corridor hotel with keycard locks, a fitness facility, and a business center. ... more   less 
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Also Known As:
Holiday Inn Express Big Spring Hotel Big Spring
Holiday Inn Big Spring
Big Spring Holiday Inn

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