ust came back from JAX at 6510 S Rice. Our office called in an order and 1 employee went to go pick it up The bill was $30.58. She had $29.00 in cash and gave it to the cashier, that was when she realized she has forgotten her purse at the office. She called the office and we asked if Jax could take a credit card payment over the phone for the $1.58. Nope. She asked for her money back. Nope, it's already in the register can't give it back. The manager did nothing to help resolve the issue. She drove back to the office, we drove back to JAX, paid the difference, and I asked the manager if the $1.58 was really worth losing the lunchtime business of an entire company. She had no response other than I don't know. We're not looking for a free handout, but seriously? What a complete lack of customer service!
Oh and I forgot, we asked for salsa instead of ranch for our salads. After reviewing the bill at the office, I realized that they gave us both and tacked on a $1.50 charge. After taxes that's about $1.62....no wonder our employee was short the money on the bill.
No worries though...there's a little place down the street called The Roadster Grill at 5210 Bissonnet with great food and excellent customer service. Bye-bye Jax.
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