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“Family Reunion” 4 of 5 stars
Review of SpringHill Suites Houston Baytown

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SpringHill Suites Houston Baytown
3.0 of 5 Hotel   |   5169 I-10 East, Baytown, TX 77521   |  
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Ranked #1 of 22 Hotels in Baytown
Boston, Massachusetts
1 review
“Family Reunion”
4 of 5 stars Reviewed January 28, 2013

My family was recently in Baytown for a family reunion. The hotel was clean, accommodating and understanding. Our huge family essentially took over the lobby of the hotel every night, rearranged the furniture and drank our own wine. The staff didn't mention the wine but weren't crazy happy about us rearranging furniture to fit the whole family.

Definitely a quality place, especially in the middle of Baytown.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, February 5, 2013
Thank you for writing about our hotel. We strive to be as flexible and accommodating as possible. I am glad that you had an enjoyable experience at our property while you visited your family. Family is certainly one of the most important aspects of our lives, and our family here at the SpringHill Suites Baytown welcomes you to stay with us again when you are in town.
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119 reviews from our community

Traveler rating
    92
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    7
    2
    2
See reviews for
31
14
5
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Oklahoma City, Oklahoma
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

Was a nice place to stay in Baytown. We have family there so we have tried most of the hotels along Interstate 10. It was nice enough that I made reservations for our return visit in June. Staying here was a good decision.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, February 5, 2013
We appreciate your feedback very much, and thank you for taking the time to post a review about our hotel. We will see you again in June, and we are looking forward to it!
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San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2012

Front desk made it easy to reserve a room .They were friendly and helpful from the first phone call until we checked out.
This hotel may be the cleanest place we have ever stayed . People were cleaning the lobby area all the time but, that never interfered with our activities.This is a new hotel with modern styling, hard surfaces, open plan, trendy peaceful colors and we like it! Our King bedroom was very quiet (on the back facing away from I10 and down the hall from elevators ). We like the way a small seating area with desk/work area was separated from the sleeping area by a frosted glass sliding window . Microwave and small fridge are just inside door with seating to the left. Sliding frosted glass doors separate the bed from a shower with sink, countertop/mirror and toilet and another area with toilet and pedestal sink/mirror only. Light from those areas is minimal and did not disturb. Privacy was adequate and we appreciated the absence of swinging doors. Very efficient use of space !There are nice LED reading lamps in the headboard on either side of the bed. Maybe all the lighting in this room is LED. Since this is what we prefer, it was not a problem. The location at Garth Road and I10 is perfect . Starbucks and Cracker Barrel Restaurant are just across the street . Typical self-service breakfast was much better than the usual . Hot foods ( sausage, eggs, real cooked oatmeal ) were HOT and cold foods ( fruit salad, milk, juices, yogurts, boiled eggs ) were cold. There was an assortment of dry cereals and fresh fruit offered as well .Helpful kitchen personnel were very nice. It was lovely to see people from the kitchen check on the breakfast foods from time to time. I ate early breakfast outside facing I10 . A wall stands between tables , parking lot and freeway. It was noisy from traffic there, but I enjoyed early morning anyway. We like the location. August in Texas is very hot , but temps in our room were comfortable . For two of us everything was just right. Rooms designed like the one in which we stayed, may not offer accommodation for those who desire a quiet space and separate social space . I am sure front desk staff can help with an accommodation that would be more appropriate for those needs.
Thanks to all at Springhill Suites who made our stay comfortable. We plan to stay with you again.

Room Tip: Stay on backside of hotel away from I10 and Garth Road.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, December 18, 2012
Thank you for your detailed review; other travelers will find it extremely helpful. We at the SpringHill Suites Baytown are so glad to hear that you enjoyed your time with us. I will be sure to pass along your comments to our staff. We are incredibly proud of the work that they do, and they deserve all the recognition.

As part of Marriott's commitment to decreasing their hotels' carbon footprints, our property has been outfitted completely with LED lighting. We also use no paper at check-in and recycle paper in the office.

Again, we truly do appreciate you taking your time to leave us feedback. We strive to continuously improve, and you are a part of that process. We look forward to seeing you again soon.

Best,

Chris Carter
General Manager
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Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2012 via mobile

Springhill Suites Baytown is my home away from home!! I travel to different places and hotels around the country and this is by far the number one hotel on my list of favorite places to stay.. Thanks Chris, Cynthia,Lisa,Aaron, GiGi and Valerie you guys do an awesome service for the Marriott brand !!!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, December 18, 2012
Thank you for your kind words. We have very much enjoyed providing you with a comfortable place to stay while you are in the Baytown area. Everyone here is always glad to see you check-in, and sad to see you leave. I will let the staff know about your compliments to them, and we look forward to seeing you again very soon. And again, your grilling talents are top-notch!


Best,

Chris Carter
General Manager
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1 review
5 of 5 stars Reviewed October 30, 2012 via mobile

(Jemal Dupre') Union Pacific Railroad! The Hospitality, Family Atmosphere that I receive from (GM) Chris, Cynthia Blake, Lisa Cabrera and All the Staff is "The Best"! Would recommend Any and Everyone traveling in this area, to Stay at Springhill Suites Baytown Texas! I PROMISE YOU WON'T REGRET IT!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, November 1, 2012
Hello Mr. Dupre,

Thank you very much for your kind words. You are part of our family here, and we appreciate you taking your time to give us feedback. I'll make sure Cynthia and Lisa see your review; they'll get a kick out of it!

Thank you,

Chris
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Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 16, 2012 via mobile

The front desk staff is awesome !!!! Thanks Ms Lisa you rock!!!! All my co workers have been notified about Springhill Baytown.. The location is awesome!! Restaurants, sport bars,shopping is located within walking distance.A++++++++

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, November 1, 2012
Hello Ricowash,

We think that is the highest grade we've ever received! Thank you very much for taking your time to leave feedback for us. And we appreciate you spreading the word about us among your co-workers; we will take great care of you all. We look forward to seeing you again very soon.

Thank you,

Chris
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Denver, Colorado, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2012

After returning from my grandfather's funeral I tried to check in at hotel only to learn that the hotel staff had given room away. No compensation or assistance in booking at a different hotel. Made reservation directly with hotel staff. Do not stay here. Horrible customer service. I will not be staying at SpringHill Suites.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at SpringHill Suites Houston Baytown, responded to this review, October 16, 2012
On behalf of the staff here at the SpringHill Suites Baytown, we appreciate the time you took to give us feedback. We do wish we could have provided you with two rooms for your stay, but as we had mentioned upon making your reservation, only one room was available to book that night. Please let us know that, if in the future, you need help finding reservations in the Baytown area. We will be happy to assist you, even if we are sold out. Thank you again for your time.

Best,

Chris Carter
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Additional Information about SpringHill Suites Houston Baytown

Address: 5169 I-10 East, Baytown, TX 77521
Location: United States > Texas > Texas Gulf Coast > Baytown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 22 Hotels in Baytown
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Houston Baytown 3*
Number of rooms: 101
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