Wow, this was such a disappointment, I don't even know where to start.
Location: this is a little further than 10 miles from Bandera, so going out to eat or for groceries will take some time. However, it feels very secluded and we were able to look at the stars.
Checking in: there is a sign that tells you to stop by a house to get your keys. I step onto the porch, I see a couple of doors. All of them were locked. I felt kind of stupid not knowing what to do besides waiting.
Cabin: being a party of 6 with young children, we rented the biggest cabin with a suite attached. The exterior was very nice. The living room with the fireplace was nice, but small. Now, this is where it gets really bad. I got into one of the bedrooms and leaves my purse by the bedside, I see a dead bug and dust on the headboard. Yuck! How can you not see that when making the bed?! The table itself was very dusty and the window sills were nasty and no words could describe them.
I go to drop off my kids luggage in their room in the back, more dead bugs, this time, on the bed. Oh, and as I want to undo the bed to let the sheets breathe outside, I see the sheets have white stains everywhere including on the pillow covers. Not the ones you may be thinking, more like dried toothpaste, but anyway, not something I want to think about. I was beyond disgusted. My husband saw that too and wasn't exactly pleased. Horrible stains on the bathroom walls and ceiling. Wondering what brown substance could have made it that high? Taking a deep breath, and unloading groceries into the fridge. The butter spray is way past its date, the other one in the other fridge ( suite) has no date on it anymore. Coffee and tea selection is ridiculous. A cheap assortment to say the least. Honey has crystallized and not going down. Dishes and utensils were dirty, mismatched, so cheap, the forks were bending when eating steak.
As my friends were still unloading their car, I go in their suite, the sheets are dirty as well.
Riding: we are told to show up at 9:30. We waited for them to get the horses ready for 1 hour. Yes, we are supposed to chill in the Hill Country, but watching someone get ready isn't my definition of fun. Dianne was not very talkative during our ride. Sharon on the other hand was very friendly, she chatted with us about the horses. She was one of the very few positives about this place.
We paid more than $300/ night for this and I was embarrassed for my guests with us.
If this is #1, I am quite scared of what the other places look like.
Country should not be an excuse for dirt. I do not understand the reviews which say it's a clean place. Or housekeeping is inconsistent. In the end, I do not care anymore, I will NEVER go back there and I am not recommending this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This reviewer did not visit our ranch as stated. We had no parties of 6 in the accommodation she references in the past 8 months, nor anyone from Hartford, CN in at least that length of time. (I have not had time to research further back than that.) We also do not have a staff member named Sharon, as she references that we do. I am not sure when or if she visited us, or if it was a long time ago, why she is just now writing this review. If I can identify who this person is and when she visited our ranch, I will respond to the review accordingly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.