the cabins were very very dirty and the whole place needed cleaning and the site that they have on the web is very misleading if you are paying 376.00 for a night it really need to be worth it. never offered clean towels are even to pick up our trash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My name is Dianne Lindig, and I am one of the owners of Hill Country Equestrian Lodge. This is my second response to this review. The first was submitted several months ago, but was not posted, for some reason unknown to me.
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While I regret that the party who wrote this review did not enjoy her stay at our ranch, I need to clarify some of the facts surrounding it.
First, her husband was the one to do all the research for the trip, and to make the reservation for the family. She did not communicate with us until their arrival, so for her to say our website is misleading is inaccurate as to her experience, since to my knowledge she had not visited it herself before their stay.
Her husband made the reservation by phone. After he recieved the confirmation of it via email, he informed me that that he was over our weight limit for horseback riding. I offered to cancel the reservation with no penalty,if he so chose. He said that they stilled wanted to come. We reserved a 4-bedroom, 3-bath cabin with living, kitchen, dining area for their family of 5. I hardly think his wife can complain about a nightly rate of $329 per night for this luxury accommodation for 5 people being a bad value.
Upon arrival, she seemed happy enough, and even spoke to me about a friend of hers at her beauty shop who had visited our ranch and enjoyed it.
The next day, they went tubing in the Medina River, which many of our guests do for recreation. Her husband wore his wedding ring and lost it in the river, which she informed me about upon her return to the ranch. I said I was sorry about the mishap, but, of course, there was nothing I could do about it.
Later, their 3 children arrived at the barn to ride. One of them had a disability about which I had not been informed. It did not inhibit me from takinjg her riding safely, but it would have been good to know about it ahead of time. I supplied each child and myself a 12 ounce bottle of water, and I asked them how long they'd like to ride for. They said between 1 and 1 and 1/2 hours, and we began our ride. I had been told that the youngest child was an experienced rider. About 20 minutes into the ride, the horse began a gentle, slow trot, something most kids beg to do. The youngest child became extremely frightened, so we slowed to a walk for the rest of the ride. About 10 minutes later, the oldest child said that she was thirsty. She then told me that she had drunk all of her water before leaving the barn. This was ok, except that I would have refilled it before leaving, had I known. I and her siblings gave her the rest of our water, but she seemed unable to concentrate from then on. All 3 children seemed to sort of "loose it" at that point, and had trouble processing anything I told them. Since I had counted on at least an hour ride, and chosen an appropriate loop, we were still about 1/2 hour from the barn. I had to talk to my horses to get them to follow me home, since essentially 2 of the kids did nothing from that point forward to guide or control their mounts. Thank god I have wonderful horses.
The next day, the mother informed us that she did not want to stay for the 3rd night of their reservation. It was at that point that she complained about the cleanliness of the cabin, not before. We let her out of their 3rd night of their reservation with no argument. I inspected the cabin after they left. There were indeed tiny spider webs being some of the doors, an unfortunate, but common occurrence which happens about every 24 hours in a rural area such as ours, when we have extremely wet weather, which we did at that time. Otherwise, the cabin was beautiful, except for the bits of dirt they had left behind. I don't know what her obsession with cleanliness was about, but it seemed off the charts to me, and more of an excuse to get out of her last night of her reservation than anything else. As for not offering them towels, they were only here for 2 nights. In an effort to conserve resources, we offer clean linens to our guests every 3rd day, or upon request- of which there was none from her.
I think it is obvious that there were factors other than cleanliness or anything within our control that influenced this guest's impression of her trip. Our treatment of her was more than fair. Apparently, letting them out of their 3rd night without charge was not enough for her, since 3 days after their stay she chose to take the trouble to write this nasty, inaccurate review.
Our ranch receives between 2 and 3 thousand guests per year. Unfortunately, there will occasionally me someone who doesn't appreciate the superb quiet, privacy, and personalized experience that we offer. I hope that those of you who read trip adviser will keep in mind that the website neither verifies nor endorses the reviews it receives. Their slogan- "Get the Truth, Then Go" should read "Get a Couple of People's Opinions, Then Go". Thanks for your time. Dianne Lindig, Proud Owner Hill Country Equestrian Lodge
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.