I reserved a room for this hotel on April 13th. I reserved the 2 queen bed with Jacuzzi suite to check in on April 25th as we were attending a soccer tournament. I knew this hotel did not have a pool but also knew the Jacuzzi was fine for my daughter. After her first game we attempted to check into the hotel only to find out that the staff at this hotel allowed other guests to extend their stay in this room even though we had a reservation for the room. At this point the desk clerk informed me that they could put us in a King bed suite with a pull out sofa and a discounted rate but no Jacuzzi. I decided to wait to check in to see if I could find a different hotel as my excited daughter was now very upset. I even went as far as calling Guest relations at IHG but of course that was just as worthless as talking to the front desk. Unfortunately we were not able to find a hotel room close by that was reasonably priced so we ended up stuck at this hotel. We finally checked in at about 9:30 to find that $20 was knocked off the rate we were supposed to pay for the Jacuzzi room. Upon getting in the room we headed to wash my daughter’s uniforms and then relax. Relaxing was not to happen as housekeeping failed to properly do their job. My 12 year old daughter noticed a huge Crown Royal bottle with liquid still in it between the leg of the desk and the desk chair. I was going to just let it go and wait until morning to say anything until my 12 year old decided she was going to take a shower and found the tub was still dirty. There was the cover of a razor in the tub as well as leftover water and dirt. I immediately called the front desk and had them come to my room to see this. At that point I really wanted to just leave but again we were stuck. The clerk that came up was nice and cleaned the tub then knocked some money off the room. I ended up sharing the King bed with my 12 year old as I was not even sure the bedding for the sofa bed was clean as it was just thrown in the bag in the closet. In the morning, after my daughter’s first soccer game, we came back to the room so she could relax and take a shower. Again, that did not happen because this time there was absolutely no hot water. This hotel was a total nightmare. There are other hotels just up the road that you would be better off staying at. I can say I will never recommend this hotel and I am not even sure I will stay in a Holiday Inn or other IHG chain hotel after this experience. I feel like they allowed the other guests to stay in the room because they were paying more money than my reservation was for.
- Official Description (provided by the hotel):
- The newly built Holiday Inn Express Hotel in White House, Tennessee offers comfort and convenience. Enjoy quality accommodations as you stay at our Holiday Inn Express White House hotel, conveniently located along I-65, just 20 miles north of Nashville. Your family will enjoy staying at our hotel in White House, Tennessee, located just off I-65 with convenient access to Nashville, as well as local attractions like the Rivergate Mall, White House Municipal Park, the White House Greenway and nature trail Why be disappointed by cheap lodging when our White House, TN, hotel provides excellent accommodations and smart rates? All rooms with refrigerator, microwave, Hair dryer, 32'LCD TV with expanded cable. Business travelers are sure to appreciate our close proximity to the Nashville International Airport as well as nearby businesses such as an Ingersoll-Rand Industrial Technologies and Lowe's Millwork Operations. To help meet your business needs, our White House hotel offers a business center with a computer, print, fax and copy services as well as free high-speed wireless Internet access. While visiting our Nashville area hotel, take advantage of our choice hotel amenities that include an outdoor pool with hot tub, a 24-hour fitness center and our complimentary hot breakfast bar, featuring our delicious signature cinnamon rolls. Book your reservations now and enjoy our great White House hotel deals and rates. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn White House
- White House Holiday Inn