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“Great Hotel Highly Recommended” 5 of 5 stars
Review of BEST WESTERN PLUS White House

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BEST WESTERN PLUS White House
2.5 of 5 Hotel   |   404 Hester Drive, I 65 Exit 108, White House, TN 37188   |  
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Ranked #1 of 5 Hotels in White House
Marion, Ohio
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Great Hotel Highly Recommended”
5 of 5 stars Reviewed June 9, 2014

I have stayed here twice now. This Hotel is really nice. I highly recommend it whether it's one night or a few days. It's 10 minutes away from Nashville and takes no time at all to get there from here. The property is clean, quiet and out of the way yet close to things in White House. The breakfast buffet is very nice and has a good variety. The pool and jacuzzi very nice. I have never used the exercise equipment but it looks well maintained (close to pool). The staff is friendly and helpful. The lobby is nicely decorated and inviting as soon as you enter the hotel. There is plenty of parking also. This visit the wifi was down and/or could only be used in certain areas. The staff told me it was a provider issue and they were working on it. I was able to use it part of the time but my last stay it was not a problem. I think the Wifi was also effecting the TV too (Comcast) but there wasn't anything major just slow channel surfing. Even though this property is right off I-65 N/S you do not hear the traffic. I was in a suite facing the highway and I never once heard traffic or noises outside. Cracker Barrel is right next door. Nearby is Speedway, Crazy Charlie's/BP, Cato, KFC, Taco Bell and a Wal-Mart right down the main street. There is also a Sonic on the main street, right across from their Park. This location also now accepts dogs ($20 fee and no breed exceptions)

Room Tip: The suites are big and have a sitting room with fridge, sink, coffee maker, plenty of closet and dra...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 26, 2014
Thank you for your informative review. We work very hard each day to meet the needs of our guests and this feedback is essential to continual improvement. I am very sorry about the Wi-Fi issue you encountered. We have had an issue with Comcast for our entire area (not just our property, but at my own home as well)... I believe that the issue has been resolved and this should no longer be a problem. I hope in the future to see you in our area again and hopefully we will have another chance to exceed your expectations again.... JW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    58
    15
    4
    3
    2
See reviews for
41
17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Marion, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

I've stayed here in the past and chose again to stay here. The property is quiet, out of the way but plenty of things to see/do in the area. There is little or no noise. This stay I was in a room facing I-65 and never once heard traffic. This is a great property with a great price! They also now allow dogs too. The pool and Jacuzzi are wonderful!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 17, 2014
Thank you for taking the time to let me know about your stay. I am so happy to hear that you enjoyed your stay. We are working tirelessly to show everyone how much we have changed the focus of the property since taking over. It is my personal goal to make sure we meet and exceed the expectations of our guests. I am happy to see we did just that during your stay. Please let me know if we can be of any assistance in the future... JW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hutchinson, Kansas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 5, 2014

My family and I had previously stayed at this hotel when it was owned by someone else and it was absolutely horrible! I am one to read the reviews on Trip Advisor before deciding where to stay, and had discovered that it was now under new ownership and management, so we decided to give it another try. We stayed for 4 nights while visiting family in the Springfield area. This hotel is very convenient, easy to get to, and really very pretty. On our last visit, we had thought it was such a shame for such a great hotel to go to shambles. NOW - it has been completely turned around into what we believe is the nicest hotel in the area! Check in was fast. The room was CLEAN CLEAN CLEAN! We had a queen suite, and it was more than ample for 2 adults and 2 teenagers. They now have a full staff, with housekeeping and maintenance guys - and EVERY SINGLE person who works there was very friendly and kind. We felt more like family than just a "customer". We felt safe in the hotel, safe in the area, and every day we felt safe leaving our belongings behind in the room. Those gals in housekeeping work very hard and every day our room was perfectly spotless! Breakfast was great every day, with it being served now until 10 am - which was nice because we are very slow people at getting around in the mornings. The food was always stocked, no matter how many people were down there having breakfast. There is a neat little coffee bar 24/7 which we used a LOT! The pool area - so incredibly clean, and finally the hot tub actually functions as a hot tub! It was so nice to be able to wind down in it while the kids were swimming. The pool towels have even been changed to a larger towel, and there were always plenty of them available to use. I just have to say Congratulations to all of the folks that work there for turning this hotel into something that they should all be proud of. No matter how much money is spent, or saved, or how nice your building is, it would be nothing without the people who run it every day. THEY are the ones who make the hotel what it is, and these folks deserve kudos for what they have done. You will not find friendlier people anywhere else! They ALL really went out of their way to make us comfortable - and we were! We will stay here again, and recommend that anyone who is visiting the are to do the same. You won't be dissapointed! Oh AND the beds were super comfy - we slept like rocks the whole time!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 6, 2014
The only words that come to mind for me are WOW!... Your review truly made my day. I am so pleased to hear that your stay was that outstanding. I know we have worked tirelessly since acquiring the property and it means so much for you to tell us how positive the changes have been. We will continue to work hard everyday to keep up our standards and I assure you that you will never feel as you had in the past as long as I am in charge here. My staff will love to hear your feedback, especially since they are the true reason for our successful turn-around. Please don't hesitate to let us know if you need absolutely anything between now and your next stay... JW
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Ixonia, WI, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 4, 2014

Our family of five, all adults, were very happy with our stop-over in White House, TN on our way south. The fact that all of us had room to move about and slept 5, was very much appreciated! This Best Western goes above and beyond...beautiful building inside and out and the staff was outstanding! Thank you! We will recommend this location and most definitely be back! :)

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 6, 2014
Thank you so much for letting me know about your stay. I love to hear how we are doing. My staff is an essential part of our success and your satisfaction as well as the quality of our rooms. I am so pleased to hear that we exceeded your expectations with both. I can't wait to have you back again in the future and please let me know if there is anything more we can do for you... JW
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1 review
5 of 5 stars Reviewed May 28, 2014

We have stayed here many times in the past few years and highly recommend it. The staff is very friendly and helpful. The new management has made it very a welcoming hotel with nice touches like a fresh cookie upon arrival.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 6, 2014
I agree, our cookies are a big part of our welcoming environment. The only thing that is better than the cookies is sitting in our rocking chairs while eating one. I am a big fan of the Chocolate with Peanut Butter Pieces. I assume others are as well since I can never seem to keep them in stock. I want each guest to feel very welcomed here at our hotel and I am happy to see that we made you feel right at home. I hope to see you in our area again very soon. I'll have a warm and delicious cookie waiting just for you.... JW
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Sebring FL
1 review
5 of 5 stars Reviewed May 26, 2014

Everything was great for a late check in and early check out. The person who checked me in signed me up for the "stay 3 nights & get one free". I had an early checkout. When I went down for coffee, the attendant suggested a few things for me to take on the road. Everyone was extremely helpful and wanted to make my experience a positive one -- which it was.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Whited, General Manager at BEST WESTERN PLUS White House, responded to this review, June 6, 2014
Thank you for letting me and the public know about your stay. My entire staff works very hard to create a memorable experience. I am glad they met my expectations and yours as well. If we can be of any assistance between now and your next trip to the area, please don't hesitate to let us know. It was our pleasure to have you as a guest... JW
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Melbourne, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2014

We have stayed here several times while visiting our family. We have never been disappointed. Clean rooms, comfortable beds, and friendly staff most of the time. Breakfast is one of the best we have found in a hotel. I would highly recommend this hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRice, General Manager at BEST WESTERN PLUS White House, responded to this review, May 28, 2014
I am so happy to hear that you enjoyed your stay while here in White House, TN. I fully agree that we have a great breakfast, of course I'm a bit partial after all... We work hard to implement new suggestions for the breakfast bar. While most of the items are required by Best Western, a great deal of our breakfast is guest recommended items. I will relay your comments to our entire staff and I hope to see you in our area again very soon. ..JW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS White House

Address: 404 Hester Drive, I 65 Exit 108, White House, TN 37188
Phone Number:
Location: United States > Tennessee > Sumner County > White House
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in White House
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS White House 2.5*
Official Description (provided by the hotel):
The BEST WESTERN PLUS White House is a brand new hotel. We offer indoor pool, fitness center, hot breakfast, business center. All of our rooms include microwave, refrigerator, wireless Internet, coffeemaker, iron and ironing board, HBO® movies. We are within walking distance to restaurants, nearby shopping mall, movie theatre, large parking, and we are a 100 percent non-smoking hotel. ... more   less 
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