My family and I had previously stayed at this hotel when it was owned by someone else and it was absolutely horrible! I am one to read the reviews on Trip Advisor before deciding where to stay, and had discovered that it was now under new ownership and management, so we decided to give it another try. We stayed for 4 nights while visiting family in the Springfield area. This hotel is very convenient, easy to get to, and really very pretty. On our last visit, we had thought it was such a shame for such a great hotel to go to shambles. NOW - it has been completely turned around into what we believe is the nicest hotel in the area! Check in was fast. The room was CLEAN CLEAN CLEAN! We had a queen suite, and it was more than ample for 2 adults and 2 teenagers. They now have a full staff, with housekeeping and maintenance guys - and EVERY SINGLE person who works there was very friendly and kind. We felt more like family than just a "customer". We felt safe in the hotel, safe in the area, and every day we felt safe leaving our belongings behind in the room. Those gals in housekeeping work very hard and every day our room was perfectly spotless! Breakfast was great every day, with it being served now until 10 am - which was nice because we are very slow people at getting around in the mornings. The food was always stocked, no matter how many people were down there having breakfast. There is a neat little coffee bar 24/7 which we used a LOT! The pool area - so incredibly clean, and finally the hot tub actually functions as a hot tub! It was so nice to be able to wind down in it while the kids were swimming. The pool towels have even been changed to a larger towel, and there were always plenty of them available to use. I just have to say Congratulations to all of the folks that work there for turning this hotel into something that they should all be proud of. No matter how much money is spent, or saved, or how nice your building is, it would be nothing without the people who run it every day. THEY are the ones who make the hotel what it is, and these folks deserve kudos for what they have done. You will not find friendlier people anywhere else! They ALL really went out of their way to make us comfortable - and we were! We will stay here again, and recommend that anyone who is visiting the are to do the same. You won't be dissapointed! Oh AND the beds were super comfy - we slept like rocks the whole time!