My husband and I had heard from several friends and acquaintances how wonderful Blackberry Farm is. We decided to try it for our anniversary. We stayed on a Sunday evening. We had booked our reservations by phone. We understood our fee included room, dinner, breakfast and a lunch before we left or box lunch. We were totally surprised at check-in that a 19 percent gratuity would be added to our bill. We were taken aback by this but were still thinking if everything was wonderful, we were OK with that. The staff was prompt and courteous in getting us to our room in the main house. Again, we were shocked at the size of the room. It was very small and not at all impressive. We had no view except of a little wooded path. We then decided to go for a walk before dining at 7:15 pm. We did have a nice walk and walked to the barn where the dinner would be served. After our walk, we came back to the room. We had read the information given to us at check-in and read that each house had a pantry with a few snacks and colas. We were starving and knew it would be a while before dinner. My husband went to find the pantry and the staff downstairs did not know what he was talking about. My husband came back to the room, called the front desk and they did tell him where to go get a bag of chips. But the most disappointing part was our meal that evening. Our sommelier recommended the house Chardonnay since we just wanted a half bottle with dinner. If you get the wine pairings with the meal, you will have an additional charge of $125/person. When our wine arrived, that particular bottle was undrinkable and the sommelier agreed it was oxidized and quickly got another one. The dinner was as follows: great on the salad, OK on the scallops, terrible on the entrees and great on the dessert. Our server was great and asked why we didn't eat much of our entrees. We did tell him the halibut had been way overcookked and the beef loin was tasteless. He said he would mention it to the chef. My husband and I went back to the room, went to bed only to be waked up early with a knock at the door for room service which they discovered was for the wrong room. We did have a good breakfast and left with an OK box lunch. We were stunned on the trip driving back home to read reviews posted previously very similar to our experience. We just wish we had read these before booking our reservation. We had had several friends who were interested in how our trip there went so they would know if they wanted to go. I have to say they probably won't be going now. I think we won't get any real response from Guest Relations since every one we read to complaints similar to ours was answered with the same canned response such as "We appreciate your feedback blah, blah,blah.