We were very happy with our experience. Large very clean room. Fresh carpet. A plus was having two sinks in the room-one at the vanity and another in the bathroom. Breakfast was acceptable with a variety of cold and hot items. It could be better, it could be worst, but we aren't big breakfast eaters and rather wait to enjoy lunch at one of the local restaurants any ways.
Like many Townsend hotels, Best Western is on the main strip which is fine since this is a quiet town. Gives us less travel time to local attractions and the Smokey Mountain Park.