My Family and I have stayed at Highland Manor Inn several times over the last few years, and have been extremely happy with the rooms. We have been coming to the Smokies since 1997 and have rented hotels and cabins, usually in the higer price ranges ro make sure we would have no problems. I decided to try the Highland Manor Inn on a whim, because it looked inviting. I had read a couple of reviews, and most were okay. This inn is a great place to stay! Always clean and the staff is beyond good. If you want true family, "down home" service and hospitality, (and I am from the hospitality state!) this is the place stay. I read some of the sour reviews from the 50th wedding anniversary party and they did not paint an accurate picture of this inn. If you have a problem at this inn, they go out of there way to assist you.