We were at this hotel for a family anniversary. We booked our room well in advance but felt we were given the left over room. Room 219 was awful. It did not have the smell that others had but it was very dated, no place to put our luggage, no place to hang anything as there was a refrigerator & microwave in the way. We had planned to have family visits in our room & there was no way that could take place as it was like being in a warehouse!! After some investigating, we found out there were other rooms that were in much better condition but we were never offered one of those rooms. This place could be much better IF they would clean out the OLD furnishings, brighten up rooms. They do have good location! Our room/warehouse was clean & there was no smell but it was terribly small for two people! We never rent rooms from family owners because we are afraid of this type of problem but our hosts assured us this was a good family operation. Our fears became fact & this was not good. We plan to come back to Townsend in Nov but after this experience, this will NOT be our choice. Old saying: you get what you pay for! Thanks Highland Manor for making our time with you miserable!