I called over a month in advance to get a reservation. They asked how many people were staying in the room. I replied we are coming in for the conference and there will be 3 adults. We got a good rate. Upon checking in they upped the rate $10. The lady at check-in looked and said, "This isn't your rate". I said with a smile, "No. It's not". She said she would correct it. She did and I initialed the rate quoted and sign at the bottom. As we walked up to our room there was a not so pleasant odor in the hallway. We found that it carried in to the room. Luckily we brought something to help with the smell. The third lady in our party was arriving later so I called the front desk and asked if she could pick up a key when she got in. There was a new lady at the front desk now and she was extremely rude. She asked me how many people were staying and I said 3. She then asked how old the third person was. I stated that she was an adult which the lady promptly told me that my rate was now higher. I explained to her that I had already worked this out when I checked in. She would not listen to me. She kept repeating that, "The rate is non-negotiable!". I asked her if they had planned on informing me that they hiked up my rate. I received the same response….. "The rate is non-negotiable!" I wasn't necessarily upset that the rate was $10 more I was upset by the way I was treated and that they were never going to tell me my rate was higher. Needless to say I will never, never stay in this hotel again. One last note, the other group of ladies that got a room there as well also had their rate increased. There's was increased by $40!
- Official Description (provided by the hotel):
- Tennessee hotels are known for their southern hospitality, and our Spring Hill hotel sets the bar high with world-class service. Take a day trip to the Jack Daniels Distillery 40 miles away, the Historic Mule Day Event ten miles away or we're just ten minutes away from the historic town of the 11th U.S. President, Mr. James Polk and historic Civil War historic places. The Tennessee Country Ham Festival every fall is another must-see event. At our Spring Hill Lodging, guest satisfaction is our number one priority, and we go the extra mile to make it happen. We offer a very friendly staff with southern hospitality that wants to make guests feel at home. Spring Hill hotels are close to Music City, Nashville is just 30 minutes away, and the US Space and Rocket Center is one hour away. Spring Hill, TN hotels are near the historic Carter House, Rippavilla Plantation, and Walk the Franklin Battlefield on November 30th 1864, all just ten minutes away. Tennessee hotels are surrounded by rich culture and history, and our Spring Hill hotel also offers an unbeatable location. Business travelers with General Motors Spring Hill Manufacturing Facility, the Farm Bureau Headquarters eight miles away, Northfield Call Center and the University of Tennessee Agriculture Research Facility a mile and a half away, all enjoy having quick, easy commutes. We're a General Motors employees and contractors preferred property. Many Civil War historical sites are nearby, and our Spring Hill hotel is popular with history buffs. If you want the best in service and quality while on your trip, count on us to deliver. We take hospitality seriously and want to ensure that each guest has a memorable stay. Whether you're here for business or pleasure, you deserve peace and quiet. We do our best to ensure guests at our Spring Hill hotel are cared for. Whatever you need, our staff will do their best to deliver. Depend on world-class service and spacious accommodations for your next trip. You deserve it. Reserve a well-appointed room at BEST WESTERN Spring Hill Inn & Suites today! ... more less
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- Also Known As:
- Best Western Spring Hill
- Spring Hill Best Western