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“Family visit” 5 of 5 stars
Review of Hampton Inn Nashville / Smyrna

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Hampton Inn Nashville / Smyrna
2.5 of 5 Hotel   |   2573 Highwood Boulevard, Smyrna, TN 37167   |  
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Ranked #2 of 8 Hotels in Smyrna
Certificate of Excellence 2014
Belleville, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Family visit”
5 of 5 stars Reviewed September 4, 2012

This was our first time to stay at a Hampton and we were pleasantly surprised by the efficiency and friendliness of the staff. The ammenities and cleanliness of this hotel are superb.We arrived an hour early for check-in and the room was ready. There was a contigent of soccer players there in ages ranging from 12-17 years old and you would never have known they were there,the room was that quiet. The free breakfast that was offered was good, but have had better at other hotel chains. The only negative thing was not a problem with the hotel but with the toilet in our room. At about 9:30 p.m. the toilet would quick fill every minute. The flapper inside was leaking which was causing it refill. Solved the problem by just turning off the water supply valve overnight and turning it back on in the morning. Alerted the front desk of the problem upon checking out and they apoligized many times and made a notation to have maintenance fix it. Overall a very pleasant stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, September 10, 2012
Thank you for choosing Hampton Inn Nashville / Smyrna as your first Hampton hotel to stay in. We hope you will continue to choose Hampton and look forward to your next visit. Thank you for also for your kind review.
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Saginaw, Michigan
Top Contributor
95 reviews 95 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed September 4, 2012

This hotel is very clean, and well-maintained. Room was spotless. Located in an area close to shops and restaurants. Staff is VERY good, especially Valorie in breakfast room. We will not hesitate to stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, September 18, 2012
 We're always looking for ways to identify star performers on our team here at the Hampton Inn Nashville / Smyrna and will share your positive review with Valorie. Thank you for taking the time to post your thoughts!
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Tri-Cities, WA
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 20, 2012

Our family stayed at this Hampton while visiting Nashville for my son's wedding. I travel pretty frequently to the south (and resided in the south for about 16 years), and I've noticed that hospitality can be a hit and miss kind of thing. But I've also noticed an upward trend over the last 5 years in all of the southern service industries. This Hampton Inn set the standard for good service. Not only was the staff friendly but they went out of their way to assist us with ideas and info regarding things to do and places to eat. It almost felt like we were staying with family!

One of the reasons I enjoy staying with Hampton Inns is that I know that I will always have a comfortable bed and a nice room. They have never disappointed me in this area, and so this is my typical choice for business and vacation travel (unlike my standby-flight hotel choices as seen in my other reviews).

After this short Nashville trip, we hope to visit longer next time in order to visit with our son and new daughter-in-law and enjoy some of the many things Nashville has to offer. We will return to this hotel because we know that we'll be treated well.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, August 29, 2012
We at the Hampton Inn Nashville / Smyrna think you have given us the best compliment we could receive “It almost felt like we were staying with family!" Thank you so much for such a great review and we look forward to your next visit.
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West Lafayette IN
Top Contributor
278 reviews 278 reviews
115 hotel reviews
Reviews in 124 cities Reviews in 124 cities
362 helpful votes 362 helpful votes
4 of 5 stars Reviewed August 1, 2012

We stayed here one night while traveling. It is conveniently located near I-24 between Nashville and Chattanooga. Our room was clean and quiet. My only complaint was the bed was soft enough that I felt I was rolling toward the center of the bed during the night.

The breakfast was typical Hampton Inn breakfast with some hot items (eggs, sausage, French toast sticks, make your own waffles), fruit, and cold cereals.

The person at the front desk when we checked in at night was very friendly and helpful. She could teach the man who was working the front desk in the morning when we checked out a thing about being friendly.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, August 2, 2012
The Hampton Inn Nashville / Smyrna would like to thank you for your review and we apologize for any inconveniences you experienced from the day clerk. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for the attitude on the part of any of our employees. We look forward to having a second chance to exceed your expectations, and warmly welcome you back.
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Rockton, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 28, 2012

I stayed at the Hampton Inn in Smyrna with my family on July 19. It was only for one night, so it's hard to say for sure, but my short experience there was great. It was clean, quiet, and the breakfast delicious as always. I love the coffee! The only thing was it was pricey - $170, but worth it for what we needed.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, August 16, 2012
 Your complimentary review of our hotel the Hampton Inn Nashville / Smyrna is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
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Atlanta, GA
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 7, 2012 via mobile

I have noticed over the many months of staying here their quality is going down from when I first started staying here. I am staying in more upgraded rooms too which makes this all the more strange. The housekeeping is really the big problem...they seem to expect a big tip every day to do their basic job...? They have not replaced my toilet paper while here and they are very half hearted about replacing my coffee for the in room coffee maker. I guess they are tired of trying to make an impression and the 'true colors' of the property have set in...regardless I am motivated to modify my original review of this property. I will give them a tip in public...there are 5 to 7 other hotels in a 4 mile radius....get your act together..if you desert your base they will move across the street...

Stayed June 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, August 2, 2012
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
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Murray, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2012

We stayed at this hotel on our way back home in April 2012. It was very clean and comfortable. We stayed in a king suite with sofa sleeper. Plenty of room for our family. We did enjoy the pool area although the water was a little cold. There are several restaurants and shopping in this area.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hampton Inn Nashville / Smyrna, responded to this review, June 5, 2012
Taking the time to give us such a nice review is greatly appreciated here at the Hampton Inn Nashville / Smyrna. We hope to see you again when you travel back to Nashville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Nashville / Smyrna

Address: 2573 Highwood Boulevard, Smyrna, TN 37167
Phone Number:
Location: United States > Tennessee > Smyrna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Smyrna
#2 Family Hotel in Smyrna
#2 Romantic Hotel in Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Nashville / Smyrna 2.5*
Number of rooms: 83
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Also Known As:
Hampton Inn Nashville / Smyrna Hotel Smyrna
Hampton Inn Smyrna
Smyrna Hampton Inn

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