We booked our rooms last minute, we were driving from NY to Memphis and we were too tired to finish the trip. The hotel is under construction, which is not the worst,as long as the bed is comfortable (the bed was not bad). The pool was just turned on, according to the manager on call, so it was cold (again not bad). What bothered me was the water fountain(that my child drank out of) which was the color of diluted milk with chunks of white about 4mm in size coming out of it. My son drank from it, before he told me. I told the desk clerk about it so others would not drink from it.
Then we settled into our room. My daughter asked if "this is normal?!?" There was black mold slime embedded in the ice cubes they got from the ice machine. I sort of understood, again, the construction. I brought the ice cube down to show the clerk.
The last straw to my evening was the incredibly rude HS students who were staying above me. They were jumping/dancing above me. I went to the floor above me, and asked them to be quiet. I then went down to the lobby (again) and told them of the situation. As I was telling the clerk, two teenagers came to the lobby to say I said the "hell" word. If all of the previous events did not come to fruition, I might not have said that (I still think I said heck, but i was Very upset from the lack of support). The clerk did not support me, tell the kids to be quiet, or ANYTHING! I was reprimanded from the clerk for going upstairs. If you heard a LOT of noise upstairs, what you would have done?!?!
I WOULD NOT HAVE proceeded to stop at this hotel if I had known what this stop would have meant. I have been a loyal Marriott customer for decades, but I am upset from the lack of effort and the many excuses.
- Official Description (provided by the hotel):
- Welcome to the Smyrna, TN Marriott Fairfield Inn & Suites located near Nashville right off of I-24, minutes from the Smyrna/Rutherford County Airport and 20 miles from the Nashville BNA Airport. Our hotel is an ideal destination for travelers looking to spend a fun-filled day in Nashville and a quiet night in nearby Smyrna, Tennessee.If you love country music, visit The Country Music Hall of Fame, Music Row in Downtown Nashville, or the Grand Ole Opry. Discover our Civil War attractions including the Sam Davis home, or explore the wildlife at the Nashville Zoo. For business travelers, we are close to the Nissan Auto Plant and other businesses in Smyrna/Nashville. See exciting NFL Titans games or NHL Predators games, and tour colleges and universities including MTSU. If shopping is for you, visit Stones River Mall or The Avenue! Enjoy dining at O’Charley’s and Ruby Tuesday, located directly next door to us, or at nearby locally owned restaurants like Raz’z Bar and Grill. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! We are proud to feature excellent services at an exceptional value. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Smyrna
- Fairfield Smyrna
- Smyrna Fairfield Inn