We stayed there for 4 nights and encountered several issues. Being asked to sign the bill for the 4 days at check in was something I had never encountered and refused to do so. The clerk reluctantly agreed to it telling me if we left early they would give us a refund on the unused days.
While there we used the hot tub several times and repeatedly had to go to the front desk and ask for towels to use in the pool / hot tub area. Rarely was there any stock piled on the shelf in the pool area for customers to use. Considering our room - initially it appeared nice enough and clean. But by the second day we noticed dead bugs appearing in the room in corners etc. On the last morning while packing my wife actually had a live one run across the bedspread while she was packing her suitcase. We brought the manager on duty down and showed him the dead bugs we noticed and told him about my wife's experience. He apologized and admitted they had problems with that room because it was close to the exit door on the first floor. He said they had to have the room sprayed regularly and he would never had assigned that room to anyone if it was him. Finding out that the room had been sprayed with chemicals was very disturbing and we would never had stayed in it if we had known that in advance. needless to say we will not be staying here again.
I have noticed that over the last 2 years or so the quality of the Choice Hotels chain has continued to deteriorate. I think it is time to change my loyalty to another company.
- Also Known As:
- Comfort Suites Smyrna Hotel
- Comfort Suites Smyrna Hotel Smyrna
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