Being exhausted and frustrated after a 10 hr drive, we were honestly desperate for a room. First off, the lobby smelled. There was a room available but to get a discount I had to book online. That was super aggravating but ok. The clerk made NO effort to assist, just kept telling me I was wrong AND couldn't tell me which room online was the correct one. We needed room for 5.
My husband and I have been in customer service our whole life. NEVER would we have treated a customer that way.
Frustrated, I listened to my instincts and left. Another hotel happily took our business with a smile and matched Comfort Inn's price.
Based on this experience, I may never use Comfort Inn again.
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- Also Known As:
- Comfort Suites Smyrna Hotel Smyrna