I'm not quite sure where to begin about my terrible 1 night stay. To start, the guy at the desk was rude when we checked in. I qualify for a discount at Comfort Suites through my car insurance carrier and was refused the discount. There was a sign on the outside of the building advertising the hotel was new. As we walked down the hallway to our room past the rooms the fitness center and pool are located in, the carpet in the hallway was so soaked with water that water was splashing up onto back of my legs from the the saturated carpet. Once arriving at our room we saw that the only towels we had were two hand towels, so my mother went to the front desk to ask for some towels. When she informed the desk clerk we had no towels he was rude about giving us two whole towels. We also had no wash cloths and weren't given any. The bed covers were not clean and had stains. The side of the shower was dirty, and there was mildew around the tub. They may say the hotel is tobacco free but during the night we could smell cigarette smoke. The next morning the staff in the lobby was unfriendly, the breakfast area was a mess and there was very little available for breakfast ( 2or 3 pkgs of oatmeal, couple kinds of cereal, gross eggs!, & you could make yourself a waffle). My son was in Smyrna for a leadership school, and we had merely wanted a one night stay at a nice hotel (paid $150 for the night) so that we wouldn't have to worry about making it to the graduation on time. We live about 3 hours away, and if he's ever there again we will either find somewhere else to stay or just get up really early and chance the drive. I do not recommend this hotel to anyone that is looking for good quality and good service.
- Also Known As:
- Comfort Suites Smyrna Hotel
- Comfort Suites Smyrna Hotel Smyrna
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