We stay at this hotel on our way home from Florida. It never disappoints. the staff are friendly and welcoming. We hit bad traffic in Chattanooga, so I had my son call to tell them we were running late. The front desk clerk was very polite to my son and told him to have a safe trip and she would see us when we got in. Unfortunately because it was late when we got in we did not use the pool, however the beds were perfect for weary travelers.