We stayed Christmas Eve on the first floor, near the breakfast area. We were welcomed warmly at the desk by a very pleasant young girl. The hotel is in a great location, and our room appeared to be relatively new, modern and with all the amenities. The bed was a bit soft for my tastes not bad at all. My only real irritant was the early morning noise coming the kitchen prep area. I will ask for a room farther away, or on another floor the next time we stay. Overall, a very pleasant experience.