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“Hotel gave bad information” 2 of 5 stars
Review of BEST WESTERN Celebration Inn & Suites

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BEST WESTERN Celebration Inn & Suites
2.5 of 5 Hotel   |   724 Madison Street, Shelbyville, TN 37160   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #3 of 6 Hotels in Shelbyville
GreenLeadersBronze level
Venus, Texas
1 review
1 helpful vote 1 helpful vote
“Hotel gave bad information”
2 of 5 stars Reviewed December 12, 2013

I called before booking my stay to inquire about the pool since there was a note online saying it was closed until 11/25/2013. I was told the heater was broke but pool was still swimmable and we could use it even if the heater was still broke when we arrived on thanksgiving. When we arrived we were told pool was closed. When we tried to use fitness center we were told it was also closed and we could not use it. we only booked this hotel for the fact it had an indoor pool and fitness center. I had to walk in the cold to get my fitness in while staying here. I would not have been upset but I did call ahead and check with hotel before booking room.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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85 reviews from our community

Traveler rating
    29
    30
    8
    12
    6
See reviews for
24
22
5
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Shelbyville, Tn., United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 26, 2013

Great place to stay if your in the Shelbyville, Tn. area. No unpleasant surprises when you arrive, and a very helpful staff. Nice to see people who are interested in doing a good job, instead of just receiving a paycheck and putting in their time.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McMinnville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 18, 2013

We've stayed at this hotel several times for races at Duck River Speedway. Always clean and comfortable. You can't beat the price/value. Breakfast is average for the hotel scene, but serves its purpose. We've never had any trouble and will return again in the future.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Franklin
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 14, 2013

The rooms weren't cleaned before check-in, there was hair in the shower and bathroom floor. There was visible dirt on the tile in bathroom floor. The air/heat system smelled like mildew and didnt cool the room, the initial smell when I entered the room was very musky. Staff wasn't friendly compared to other hotels in the area. My card was overcharged and I wasn't notified nor did I approve the transactions.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Oak Ridge, TN
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 10, 2013

The room looked like it had been updated recently. Flat screen TV, frig and microwave and a incredibly comfortable king size bed. Rain water type shower head. Very good price and noon checkout. Definitely worth the stay.

Stayed November 2013, traveled as a couple
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BWCelebrationInn, General Manager at BEST WESTERN Celebration Inn & Suites, responded to this review, December 2, 2013
Thank you for taking the time to post of your positive experience at my hotel while you were in Shelbyville, Tennessee. It is greatly appreciated and the entire staff is proud that we met your expectations. We do hope that you will consider us again in the future.
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Shelbyville, TN, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 1, 2013

This hotel appears great on the outside but inside: Mold around the bath tub, dark room with little light, and worn. Worn sheets ill fiting. Very little light in the room. Great TV, refrigerator and micro was not used.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCelebrationInn, General Manager at BEST WESTERN Celebration Inn & Suites, responded to this review, December 2, 2013
Thank you for taking the time to post your review of our hotel. I am sorry that we failed to meet your expectations during your stay. Our bathrooms are currently being renovated to a more modern style in order to prevent the incidents of which you posted. Again, My sincerest pologies and we wish you safe and happy travels.
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Willards
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 23, 2013

My husband and I stayed here while attending the National Tennessee Walking Horse Celebration. The grounds and arena are directly across the street from the Celebration Inn and Suites. The beds were comfy, the rooms clean and the staff friendly. I do feel the room prices during the Celebration were a bit high.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCelebrationInn, General Manager at BEST WESTERN Celebration Inn & Suites, responded to this review, October 28, 2013
Let me start by thanking you for taking the time to complete a review of my hotel, the BEST WESTERN PLUS Celebration Inn & Suites in Shelbyville, Tennessee, it is greatly appreciated.

I am glad that you enjoyed your stay with us during the TWHNC this year, and I do apologize that you felt that our rates were a bit high. In actuality, the rates for this years show were on average $75 less than in years past. Again, my apologies.

We all do hope that you will stay with us again in the future and we will try to deliver the utmost in Care and Comfort.
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Additional Information about BEST WESTERN Celebration Inn & Suites

Address: 724 Madison Street, Shelbyville, TN 37160
Phone Number:
Location: United States > Tennessee > Shelbyville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Shelbyville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Celebration Inn & Suites 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Located directly across from the Tennessee Walking Horse National Celebration Grounds and only 14 miles from Lynchburg, Tennessee, which is home of the Jack Daniels Distillery, the BEST WESTERN Celebration Inn & Suites is an exceptional Shelbyville hotel that offers everything visitors need for an unforgettable stay and is the only AAA and CAA-rated hotel in the county. In addition to friendly customer service and comfortable accommodations, the BEST WESTERN Celebration Inn & Suites also offers an exceptional location near or just a short drive away from exciting area attractions, including the Jack Daniels Distillery, Middle Tennessee State University, Webb School Fall Craft Show & Sale, RC Cola Festival, Moon Pie Festival, the Tennessee Walking Horse National Celebration Grounds, popular shopping and dining and more. Inside this exceptional Shelbyville, TN hotel, guests will find thoughtful touches and all the comforts of home inside each newly renovated guestroom, each of which comes complete with pillow top mattresses, 32-inch flat screen LCD TVs, a microwave and refrigerator. Suites featuring whirlpool tubs are also available upon request. Other amenities at the BEST WESTERN Celebration Inn & Suites also include free high-speed Internet access, complimentary expanded hot breakfast daily, a heated indoor pool and on-site fitness center. Harley-Davidson guests and pets are also welcome at this Shelbyville hotel. Guests staying at the BEST WESTERN Celebration Inn & Suites on business will also appreciate this Shelbyville hotel's close proximity to area businesses - including Tyson, National Pen, Calsonic Kensai and Jostens. Ready for an unforgettable Shelbyville, Tennessee hotel experience? Book a stay online and save with the BEST WESTERN Celebration Inn & Suites. We look forward to welcoming you here. ... more   less 
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Also Known As:
Shelbyville Best Western
Best Western Shelbyville

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