I should have paid more attention to the theme of poor service in prior reviews, as that was certainly borne out during our visit. The property itself is quite pretty, and the cabins are not crowded together like most others we saw in the area. However, our cabin (Good Times) was not well cleaned: a former occupant evidently hid dirty dishes in between clean ones on the shelf, the jacuzzi jets in the bathtubs spat out yucky brown foam, and the hot tub had a funky odor. Despite extensive cautions regarding placing garbare out for pickup at appointed times, which we did, our trash was not picked up, and of course was torn apart by wildlife.
My greatest complaint, however, regards the air conditioning going out on the last night of our 3 night stay. We discovered the problem after we returned to our cabin at 10 p.m. Tired, needing to put our children to bed, and unaware of any 24-hr. maintenance option, we opened the windows and tried to sleep. The weather during our stay was hot, so even with the windows open, the thermostat stayed close to 80 degrees. I do understand that systems break; however, management was unwilling to provide any sort of credit towards the last night of our stay due to this problem.
This property has a lot of potential but the poor management is reflected in poor upkeep and poor customer service experiences.
- Also Known As:
- Brother s Cove Log Cabin Hotel Sevierville