My family spent one week in Mountain View cabin. It was a little smaller than I expected for a 6 bedroom cabin, but the location was GREAT! We truly did have a mountain view! It was away from the noise of Pigeon Forge, but not too far from all of the favorite attractions. The staff was willing to fix any issues that came up. We had a few minor problems, none of which hindered our great time together. The outdoor porches were our favorite, and they had a nice swing that we enjoyed daily. The hide-a-beds and futon were not something I would consider "usable", as they were not in great condition. We had brought our own air mattresses for on top of them, and that worked out great. I planned ahead, and communicated via e-mail with the rental staff. They promptly answered all of my questions, and I planned accordingly. Since we had a houseful of coffee drinkers, I brought my own 40 cup coffee pot. Their little 10 cup pot would not have been sufficient. I also brought extra pans and large pots. The air conditioning worked great, and made up for any other incidental issues!
The cleaning staff were helpful, and when the baby in our family spit up on their bedding, they brought over clean linens, even when it wasn't their day to come. It was a log cabin, not the Hilton, so we didn't expect it to pass the white glove test. I always travel with disinfectant wipes and a bottle of cleaner with bleach! We had a great week. Check in and out was a breeze. Since we had pre-paid, we simply went to the cabin. They gave us the code for the key over the phone. When we left, we simply called the office and told them we left! We'd definitely go back!