Was booked through booking.com was told that was a pay when you stay property and card was only held to hold room. Showed up around 5 pm check in time was 3 pm and was told that my card had been charged when I didnt show up at 3 pm...Felt that this should have been stated on the policy. On top of that had placed and additional two authorizations on my card for another night. Was told this would roll off when they did an audit at midnight. I checked my account first thing in the morning and of course charges were still there had to call my bank and get them to talk to motel staff to get charges reversed. Asked to speak to the manager in charge around 10 am in the morning and told he was not available. Pool is not the pool pictured on their website...Small but kids can have fun, chair in one bedroom was stained, elevator smelled like urine,heating lamp smelt like it was on fire, trim is coming off doors at hotel. Also at check-in got talked to by another representative whom was trying to get us to check out her resort for a chance at a free vacation. We did not want to waste our time going to check out anywhere else. Really feel they need to take a look at management. Don't waste your time here not going to be a restful night.
- Official Description (provided by the hotel):
- Conveniently located on the Parkway in Sevierville near the entrance to Pigeon Forge, Tennessee. Moments away are many area attractions including Dollywood, Dollywood’s Splash Country, Dixie Stampede, Tanger Five Oaks Outlet Center and The Great Smoky Mountains National Park. Start your memories in the Smoky Mountains with Days Inn Apple Valley. Our staff is always happy to help . We promise to give you best service in town. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Apple Valley Sevierville Hotel Sevierville
- Apple Valley Days Inn
- Days Inn Sevierville
- Sevierville Days Inn