I recently stayed in cabin 4083 - Nature Sings - in the East Hidden Mountain community as part of a group of 17. It was a beautiful, large cabin with seven bedrooms and seven bathrooms - each bedroom had a private bathroom, which was very nice. There was an outdoor pool shared with two other cabins and a lovely deck area with two enormous gas grills and several picnic tables.
We had a few snafus upon arrival. The wireless didn't work, a tv in one of the bedrooms didn't work, and the refrigerator and freezer weren't getting cold enough. These issues were all dealt with promptly by management and everything was quickly back in working order.
The living room had only a single couch and two rocking chairs for seating, which seemed a bit sparse for a seven bedroom cabin. However, what was there was nice. The basement recreation area had a bit more seating, but the big screen projection television down there was almost unusable. It was so dark we could barely see the programs/movies. This really needs to be upgraded. The pool table was a big hit with the children and they enjoyed spending time down there despite the TV not being useful.
Each level had a large porch with numerous rocking chairs, swings, and seats. These were nice. The main level porch also had the hot tub, which worked very well. We didn't use it a great deal because it was so hot that we preferred to cool down in the pool, instead. It was fabulous to have the pool right outside the door! The pool itself was clean enough, but the deck could really use a good power washing because the concrete was quite green around it.
My bed slept comfortably - it was neither too hard or soft. Everyone else in our party seemed satisfied with their sleeping accommodations, except for the bottom bunk of the small upstairs bedroom. It was broken and the mattress was actually lying on the floor. We forgot to mention this when we spoke with management early on about the issues we had.
The washer and dryer worked very well and it was nice to have them available.
The stove, microwave and dishwasher all worked well. We had no complaints with them. The refrigerator worked well after maintenance looked at it. The dining table was large with plenty of chairs.
The location of the Hidden Mountain East cabins is fantastic! It seemed so much closer to everything than cabins we've stayed in in the Wears Valley Road (turn right at traffic light #3 in Pigeon Forge) area. Everyone was pleased by the cabin's close proximity to the attractions we wanted to visit.
Overall, I would stay at this cabin again. It wasn't perfect, but it was beautiful, we had plenty of room and bathrooms for everyone in our party, and the rate couldn't be beat! Even though we had some concerns, they were quickly addressed by management and we were certainly satisfied by their customer service. We also appreciated the lack of extra fees.
Thanks, Hidden Mountain, for the wonderful, relaxing mini-vacation! We will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your kind comments and we have addressed your noted issues. We appreciate the wonderful photos you posted, and would love to be able to use them with your permission. If you we have your permission to use your great photos, could you please email them to us at firstname.lastname@example.org. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.