We stayed here for one night at the end of December, check in was quick and pleasant! We lucikly got one of the last rooms, however upon unpacking found the bathroom sink and mirror were not cleaned very well toothpast everywhere, made us think oh no what else is not clean. Upon inspection beds smelled fresh and sheets clean. Made a call to the front desk, she apologized and said she did not have another room to move us to but give her a few minutes and she would come up and clean over it, she did as promised. The rest of our stay was comfortable. Upon checkout I spoke to Nancy about our issue and she sincerely apologized about a housekeeper they were getting rid of that day and she made things right!! Many places now only offer apology, to us being frequent travelers this really makes a difference knowing THE CUSTOMER is taken care of. We will stay here again knowing the issue they had has been resolved and they offer customer service that is above and beyond!!!
- Official Description (provided by the hotel):
- Our newly $1.5 million renovation will give you the comfort of the mountains while placing you were all the fun begins! The Oak Tree Lodge in Sevierville and less than a mile from Pigeon Forge, is your choice for lodging in Smoky Mountains. Our hotel in the Pigeon Forge area, is close to Dollywood, fine restaurants, other great attractions, themed shows, and across the street from The Tanger Outlet Mall. Location, location, location is one amenity this lodging place has to offer. At the Oak Tree Lodge you'll also find all great amenities like: an indoor(heated)pool, an outdoor pool with water features & slide, free hot deluxe breakfast, FREE WiFi, an on-site convention center, and warm friendly hospitality from our staff. Don't forget the money you will save with FREE attraction and show tickets with every room you book. PLUS BOGO deals for Ziplining, the new Ropes Course, and Horseback Riding. Added value, Great location, and the Comfort of the mountains, is why people are staying at The Oak Tree Lodge. ... more less
- Reservation Options:
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- Also Known As:
- Oak Tree Hotel Sevierville
- Oak Tree Sevierville
- Oak Tree Lodge Sevierville Tn