The rooms at this resort were great, but really we didn't come for the room. It was a bad surprise that the water parks have reduced hours. I even checked the Wilderness website the day before we left and it indicated great hours. The indoor park had long hours, but there were really only a few slides there, and three 16 year olds were shortly tired of them. We did get a chance to use the outdoor park for a few hours. My other major disappointment was the internet. I'm self employed and count on the internet to keep me connected to my business every day- even on vacation. They give you password with you check in, the reality is that the internet is essentially non - existent. I asked the staff and they said things like- "Oh yes, it really doesn't work. On a good day it's about 5% operational." I was told that in the future it would be really great. While that is great news for the guests of the future, it didn't help me at all. I asked if there was anywhere else on the site where the signal is better and was told no, and advised to go to a fast food place with internet. Later I discovered that the Wilderness part of the resort has great, free, fast internet. Why didn't they just tell me that in the beginning? I'd probably come here again in the future but I would have lower expectations for the water parks. If you're not coming for the parks, then go down the road to the other Wyndham Smokies resort. It's less expensive in regard to points and $$. Don't get me wrong, this is a lovely resort, but the amenities fell a little short.
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- Also Known As:
- Wyndham Vacation Resorts Great Smokies Hotel Sevierville