This was an amazing vacation experience!! Excellent service and the apple farm up the street was so wonderful as well! Just try the fried apple pies and cider! People were sooooo friendly and honest. My husband dropped his phone while hiking and someone actually returned it!!! That was such a blessing! The amenities were great, and someone even came to our room to check in on us, no sales pitch, no member update!!! Want to go again, and again, and again LOL

A friend of mine was kind enough to allow me use of her one of her spare bedrooms in the Wyndham resort during the Wilderness Wildlife Week event. Our stay was from Sat-Sat, Jan. 12-19, 2013. We wound up in the 2000 building in room 2121, a three-bedroom unit. We had four adult women in the party.

The condo was nicely furnished, and although some minor wear-and-tear is showing, we found nothing that was extremely bothersome at first. The condo was on the very end of the building on the same level as the parking lot. For the first few days, we and one other group with us staying next door in condo 2122 were the only ones in that building.

Everything in the condo was in good working order, and the only issue we found right off was a closet door knob in the master bedroom that wouldn't stay on the door. The master bathroom had two rooms, with one having a sink area and hot tub while the other area had another sink area and a shower-only stall. The hot-water heater for this bathroom is located in a closet and is very large to accomodate the hot tub.

The condo also has separate heat/air units for the master suite/living room area and the spare bedroom/bathroom areas, so each side can adjust temps accordingly if needed. The kitchen area is of decent size with a dining table that seats six and could seat eight if necessary. There's also a "bar" area with chairs surrounding the kitchen counter section.

The only real issue we had during our stay was that the windows in the two spare bedrooms leaked water after the heavy rains we had for three days. The area received nearly 10 inches of rain in three/four days time, and water came in under the flashing of the windows and damaged the window sill. This occurred in three windows located on the end of the building, and we reported it as soon as we found the problem.

The folks at the recreation building were very nice to help me on an occasion when I needed to use the business center. They gladly faxed a document for me, and helped me use their computers. Word of warning: the business center computers can only be used for internet use; they are not loaded with any Microsoft business suite software such as Word, Excel, etc.

We had weather challenges during our stay that proved anoying, but what can you do. We arrived to very warm temps for January (70s) for two days, then it rained torrents for three days causing flooding in town and damage to the windows mentioned above in the condo, not to mention washing out Hwy 441 in the Smokies park. Then we had an afternoon when four to six inches of snow fell at one time in just three or four hours, followed by very cold temps that turned all the water to black ice in many cases.

I have to give "thumbs up" to the condo resort for plowing the parking lots and spreading rock salt on the sidewalks to help keep the ice/snow problems to a minimum. The entire complex is on top of a good-sized hill and icy driveways would have been a disaster had they not done such a great job of clearing them.

Also, on the few issues we needed to call about, they were very prompt in responding and I give them another big "thumbs up" for customer service.

Overall, even with all the challenges, it was a great week.

This place is great for families with kids. The waterpark runs a shuttle to the front door and the buses are heated. When it's 27 degrees outside that's important. The waterpark passes are included with the stay and we bought the "all stay" adventure park passes for the kids which let's them do the major things all included. You have to pay for normal arcade games but the rock wall, ropes courses, mini golf are all included int the "all stay" pass. There are several restaurants but honestly we bought and cooked food, not for money reasons but for the simple fact it was better healthier food. There are several grocery stores nearby and it's worth the trip for healthier food. The waterpark is amazing. 85 degrees inside while freezing outside. Can't say enough. We will be back.

Great activity pool for toddlers, children and adults. We had a great weekend playing in the water or sliding on the slides. Few slides for the family to do together but the adult or older children slides are excellent!!!

Food and restaurants are over priced I would suggest eating out for better value for money but if you don't want to leave the resort you do not have too. The restaurants are in the lodge across the road from the condos so it is either a walk or the shuttle. The walk is fine as long it is not too cold and you have not just been in the pool.
The condo is beautifully decorated and lots of room for every one.
We had a wonderful trip and we have stayed in both the lodge and the Wyndham resort now.
The lodge is better for little children just because it is closer to walk to the pool area and amenities.
We do look forward to visiting again but I would compare both propertied before I go.