My wife and I stayed at Oak Haven over Memorial Day weekend, in Cabin 56. This was our first stay at Oak Haven, and I hope it will be the first of many stays.
One advantage of staying with them is the services provided because the management company is on-site: not only is this nice with check-in (it probably takes no more than 4 minutes to get to any cabin from the office, as opposed to driving to a rental company for check-in and then having to drive to an offsite cabin that could be up to 30 minutes away), but they also pick up trash at 10-noon-2 every day if you leave it on the curb outside your cabin, and they also provide linen pickup/drop-off at the cabin each day as well.
The office staff was a pleasure to work with, during the reservation process, check-in/check-out and calling on them for questions/requests. They obviously understand how to work well with their customers.
Cabin 56 was spotless upon our arrival. There were plenty of towels, and the kitchen was well-stocked with just about all the utensils, bowls, ect. that anyone could need. Even the gas grill outside had four or five grill utensils hanging next to it. The grill and hot tub had directions next to them for how to use them (especially handy for the grill, when you're used to using the charcoal variety).
The only small criticisms that we had with the cabin during our stay were that they only gave us two trash bags for three nights (one per night would have been nice, since we did a lot of cooking), we couldn't figure out how to work the upstairs shower (the bath worked just fine, but it looked to be lacking any way to divert the flow to the shower head), and there were two rather large rips in the screened-in porch screens--but big enough to have a couple bees/wasps fly in and not figure out how to get back out. We notified the office about this; hopefully, they'll be repaired. There also wasn't much room for storing groceries in the cabinets (do we need 20 mugs for 2 bedrooms?). Again, these were small issues, though.
The hot tub has a nice view looking into the sunset and the Little Pigeon River in the distance and was a great way to relax. We really appreciated the screened-in porch, as we've stayed in other cabins with other companies that didn't have them and you have to fight off the bugs. Not only was this rarely an issue (other than the two bees/wasps that flew in through the screen rips), but there was a Fooz-ball table, a dining table with room for six people and the grill, with an exhaust fan you could turn on to blow the smoke outside). On the side of cabin was a wrap around porch with a swing and 4 rocking chairs, and two more rocking chairs in the front.
Despite being surrounded by other cabins, it is pretty private. Trees block the cabins in the front and back (the one in front is 25 feet higher, the back one is 40 feet lower), and the cabin to the left of the house is probably 150 feet away and blocked by bushes. The cabin to the right of the house has 6 bedrooms and is huge (see my tip below). This only becomes a privacy issue if you want to sit in a rocking chair on the side porch (which faces their cabin) and the screen door from the screened-in porch faces their house--I found if I hung up a beach towel over the door, they could not see in toward the hot tub. Easy solution.
Our last morning, we did visit their small lake, which is stocked with fish. They have a catch and release policy and we did manage to hook a trout in 20 minutes of casting.
The community is gated. You are given the code to open the gate when you check in. However, the gate to the main entrance was never closed--and two of the nights we got back to the cabin between 10:30 and 11, so we were somewhat surprised about this. I was wondering if this might be because of all the in-and-out traffic due to the busy holiday weekend.
The grounds are nicely landscaped throughout the resort, the roads are wide enough for two cars, and although there are short stretches of steep inclines, it's nothing scary--and we've rented cabins in places that made for white-knuckle drives and lots of praying.
We did make use of their spa services. The staff was pleasant and professional and we were pampered.
Finally, the location is really ideal, especially if you aren't planning on spending a lot of time in Pigeon Forge/Gatlinburg. The resort is located right on the parkway, less than 15 minutes off of I-40. If you take Chapman Highway through Seymour into Knoxville, it's under 40 minutes. There's a Food City and Kroger about 3 miles north and south on the parkway from the resort. In good traffic, it's probably about 40 minutes to get into the park. In bad traffic, like on the weekend that we were there, it's probably 90 minutes.
We were very happy with our experience at Oak Haven and wouldn't hesitate to recommend it to friends and fellow travelers.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.