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“Very bad experience” 1 of 5 stars
Review of Smoky Cove Chalet and Cabin Rentals

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Smoky Cove Chalet and Cabin Rentals
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1810 Smoky Cove Road, for GPS, use 1900 Bluff Mountain Road, Sevierville, TN 37876   |  
Hotel amenities
Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Very bad experience”
1 of 5 stars Reviewed May 29, 2011

We had a terrible experience at Smoky Cove and for this reason we would not recommend this as a good place for a vacation. For a recent vacation we rented four cabins (of various size) for our annual family trip - a significant amount of money considering the current economy and somewhat of a jaunt getting there. The cabins are okay in terms of cleanliness (but read on) and quality of furnishings, but I would not consider them to be of great value as the marketing website states. After our first night stay we had to swap one cabin because of insect bites. The office was difficult to deal with and at first argued with us that it was "our fault". Finally, they admitted there was a problem and told us they were probably flees from a previous renter who should not have had pets. We were never exactly sure if it was flees or something else but it should not have been this way to begin with.

My overall opinion is that these cabins are very over rated on their marketing websites and materials and the management needs to go back to school to learn the meaning of "hospitality". They should also be more responsible in terms of pest control.

Room Tip: Go elsewhere
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  • Stayed May 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyCoveRentals, Owner at Smoky Cove Chalet and Cabin Rentals, responded to this review, May 30, 2011
The above review was fabricated by an individual who booked a cabin, and then was unable or unwilling to pay for it. When we cancelled the reservation due to non-payment, this individual became very angry and declared that she would "ruin us" by posting negative reviews "all over the internet." This incident was very unpleasant and unfortunate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Rogersville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2011

My extended family of 7 (all adults) just stayed in the Pinnacle Vista Four at Smoky Cove Resort (April 13-18, 2011). The wonderful cabin was clean, had beautiful decor, was roomy, comfortable and fun. We all enjoyed the games, fireplace, tv's, the hot tub, and the theater room! It is so completely stocked with anything you could possibly need, even down to pens, pads, stapler, etc in the desk! The kitchen was extremely well stocked also! Bring your family and friends, your food...and you won't even have to leave!! The theater room was awesome with it's huge screen and the sound was perfect!! One night of our stay it rained and I can't begin to tell you how pleasant the cabin was even during the rain. The sound of the rain on the roof . . .AHHHHHHHHHHHHHHHHHHHHH so relaxing. We could even enjoy the hot tub during the rain. The Smoky Cove staff was top notch!

If I had to "complain" about anything...and I really don't because we enjoyed the cabin so much...was one of the theater recliner chairs was broken and would not recline properly, the hot tub cover was a little hard to get off because of space. Other than that it was clean and perfecto!

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 16, 2011

Went with family on spring break and loved it there. We were excited after seeing pictures of the cabin on the website. We thought it was even better in person and it was hard to beat those great pics! I'm picky and only like to stay places that are really clean, this was tops. The hot tub was awesome and the peaceful area the cabin was in just what we were looking for! Yet it was close to anything you want to go to.Can't wait to go back!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2011

Very clean, new cabin. Perfect ammenities for those wanting to relax and enjoy the serenity of the mountains and each other. Staff very freindly and helpful from start to finsh.

Stayed March 2011, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2011

Perfect location and this house was the best ever. Everyone had their own space and each bedroom was like a suite unto itself. The beds are very comfortable, good quality. Smoky Cove definitely has paid attention to detail in the design and furnishing of their cabins. We cooked several meals and everything that we needed was furnished (except the food). I have stayed in cabins all over the Smokies and this was the best. We will return.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2011

we stayed at the BIG BEAR RETREAT over new years eve weekend. We went to Gatlinburg for the ball drop, but ended up just coming back to the cabin to enjoy it instead. the whole crowd played taboo and shot pool. this cabin was wonderful. we are going to make the news year trip a yearly gathering and getting a bigger cabin next year. you will enjoy the cabins. trust us

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tampa fl
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2011

After a long search, bad customer service from other cabin rentals, and almost giving up on the trip all together we found an AMAZING place! We stayed at the Pinnacle Vista in the Smoky Cove Resort and OMG what a BEAUTIFUL cabin, there were 12 of us and we all just fell in love with this cabin as soon as we stepped through the front door. Not only was the cabin spectacular but the customer service was just as great. Sherry is wonderful, she was willing to help in whatever way she could. Just to give a few examples she always replied quickly to email and voicemails, allowed us to send a box ahead of time with "santa" gifts so that my son could have christmas at the cabin since we were traveling christmas day, and drove us up to the cabin when we got there to make sure that our vans would make it up the hill due to the road being iced over. Now back to the cabin. It was a 6 bedroom cabin and each room had a king size bed, which I personally loved because I didn't have to hear my husband snoring right next to my ear all night lol, and each room had a flat screen tv. There was a game loft with a pool table, air hockey, and foosball which we all enjoyed especially my 5 year old. The theater room was my husband's favorite place, he really enjoyed watching football games on the big screen. The views were breathtaking, loved waking up in the morning and sitting out on the balcony to enjoy the view. Living in Florida we had never seen a white christmas but always wanted to. What a wonderful surprise it was to see snow when we arrived, it really made our trip that much more wonderful. The pictures of the cabin online are all very accurate. What you see is what you get and we all know how often thats not the case. The location was excellent, only about 5-10 mins from the attractions of pigeon forge but still far enough away to give you that secluded feeling. There is also a grocery store (Krogers)very close by and Walmart wasn't far either. We can't wait to back and take more family so they can see what an amazing place this actually is.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smoky Cove Chalet and Cabin Rentals

Address: 1810 Smoky Cove Road, for GPS, use 1900 Bluff Mountain Road, Sevierville, TN 37876
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #10 of 34 Specialty Lodging in Sevierville
Price Range (Based on Average Rates): $$
Number of rooms: 11
Official Description (provided by the hotel):
New cabins in beautiful, quiet resort minutes from Pigeon Forge, Gatlinburg, Sevierville, Townsend, and the Smokies. Media room, hot tub, pool table, arcade, fooseball, air hockey. On-site rental office. ... more   less 
Also Known As:
Smoky Cove Chalet And Cabin Rentals Hotel Sevierville
Smoky Cove Chalet Sevierville

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