1st of all, our stay was in may of 2010, but the calendar for this review doesn't go back that far. My husband & I came here for our honeymoon & stayed at "Time For Two" in Hidden Springs Resort. I absolutely loved the cabin, everything about it especially the heart shaped Jacuzzi in the bedroom. It was great that the cabin had a washer & dryer with 3 small boxes of detergent (1 load each). That was convenient & thoughtful of them. There was also a dishwasher & every cooking/eating utensil you could need. That saved us $ for not getting takeout, as my husband didn't want me to wash dishes on our honeymoon :) We did have 2 small problems, which were fixed promptly.
We called the night before the wedding to confirm the reservation & also to confirm that every ammenity listed for the cabin was still there & in working order. Even though it was May, it was cool that week so I wanted to turn on the gas-log fireplace. It didn't work, my husband tried & it still wouldn't turn on. He went outside to check the propane tank & saw it was turned off or unhooked, whatever they do to it. He got a couple tools out of our truck & hooked it back up again. It still wouldn't turn on! So we call customer service & they tell us that between may & oct they turn off & empty the propane tanks (timber tops added this info to their website within a week). I was a lil bummed about not getting to use the fireplace & my husband told the employee that we had been told that all amenities were there. Since they couldn't do anything about the propane tank, they refunded $50 back onto my credit for our stay & also gave us a $25 gift card for dinner, which could be used at any of 5 different restaurants. So I was more than satisfied with that. The other small issue was that a couple if the pots/pans were a little dirty, but we informed them & a staff member delivered new clean ones to our cabin within 30mins. Overall I had a great time & I LOVE timber tops!! I think it is an immaculate place, & on the rare occasion that there is an issue, the staff fixes it immediately & does the best they can to make the customers happy. I can't wait til the next time i come down! I am hoping to bring some friends down for my birthday in January, so that other people can experience this wonderful place!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 23, 2012
I am so glad you all enjoyed your honeymoon at “Time for Two”. Our housekeepers and maintenance departments work hard to ensure that all of our cabins are ready for you to come and enjoy your stay in the Smokies. Please let me know if you need any help in planning your next trip to the Smokies. My email is email@example.com. Thank you for your review and thank you for staying with Timber Tops!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.