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“High Price...But thats the cost of having fun!” 5 of 5 stars
Review of Wilderness at the Smokies Resort

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Wilderness at the Smokies Resort
1424 Old Knoxville Highway, Sevierville, TN 37876   |  
Hotel amenities
Ranked #9 of 23 hotels in Sevierville
Corbin,Ky
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“High Price...But thats the cost of having fun!”
5 of 5 stars Reviewed January 31, 2010

Snow, Snow, Snow everywhere in Kentucky so Me and my girlfriend decided to get out of the snow and into our bathing suits! First this was HUGE with endless labryiths called hallways, resturants, snack bars and too many arcades to count. I walked in the waterpark to see how crowded it was before we checked in and was amazed at the crowd during the middle of the winter. After make the decsion to go ahead and check in we decided to check in at the Stone Hill Lodge (which is acroos the street from the main hotel and waterpark) which is considerably cheaper than the main lodge and you get free shuttle service to the waterpark. The entrance to the stone hill lodge is kind of hard to find due to it shares the same entrance with a convention center. We made our way to the desk and I asked the older gentleman behind the desk if we were at the right place to check in to a room and his response was " yea you can if ya want " and when I told "yes" he acted like it was a major task and was a true "Mr. Personality". After my experience with "Mr. Personality" I was dreading the rest of the staff and our stay. Price for single King with balcony was $149.00 (174.00) after taxes. We paid our dues and went on our way too our room and was amazed bye the cleanliness and attention to detail with the room. We changed and called the front desk to request a shuttle ride to the water park and bye the time we made it to the front desk it was parked waiting for us. The water park looked packed upon entering but once inside the humid 85 degree water dome ( keep in mind the weather outside was well into the sub 20's) we were able to ride any of the slides with maybe a max 3min. wait ( which was plenty of time to catch your breath from the walk up the stairs ) and have no problem getting on the surf rider and getting in the wave pool. Staff was super friendly, helpful, and actually seemed to enjoy their jobs. Was an awesome wintertime escape from the cold and dont know if I would try in the middle of the summer due to all the mass amount of rooms available and having to cram all of thoose people in there, but in their defense outside has several vast waterparks and play areas.

My Cons: Crappy Front Desk Service, and for $176 bucks a night I thought they would have better toilet paper (may just be me but the toilet paper is a selling point for me...lol)

My Pros: Basiclly Everything Else!

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 27, 2010

The rooms are beautiful. The Wyndham staff will try to get you to upgrade your points packages and they weren't aware of the "grandfather clause" of Wyndham's contracts. If you bought a point structure that guarantees VIP status, you retain VIP status even if Wyndham changes the point status after you sign the contract. A sales rep from Wyndham tried to sell us VIP telling us that we were no longer VIP's because we didn'tt have enough points. After many calls and hours wasted, headquarters informed this staff they were incorrect. Anyway...the water park was nice, but WAY too small. The capacity of the water park was too small to accommodate the number of rooms from the connecting lodges. Meaning, it was too crowded at all times. Perhaps it was this way for our trip because we were there on a holiday weekend. Staff had notified us that there is plans to expand the water park. They knew it was too small. Quality is good, but if you are too crowded, you can't really enjoy the perks. Also, the water seemed salty/dirty and the lifeguards were NOT strict enough. Watch your small children around the wave pool. It's a very powerful wave pool.

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Birmingham, AL
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 26, 2010

We got a room very close to the water park for $159 a night. It was a little pricey to us, but if you factor in the cost of paying for daily entertainment for a family of 5 it wasn't bad. Our children 5 years, 2 years and a four month old, had a great time. The staff was helpful and friendly. I brought our baby in at check in and the staff was very friendly. They gave us a room close to the water park since I had a small baby. So if you've got the baby card, play it! We literally walked out each morning in our swimsuits and walked a short distance down the hall to the water park. The kids had a blast and my husband enjoyed the surf rider. I got to relax a little when the kids played in the toddler area where the water wasn't very deep. The restaurant wasn't that great - the buffet was $19.95 for an adult. So, the "kids eat free" is misleading. We didn't eat $20 worth of food so you are just paying for the kids with the price of an adult meal. All in all this was a good place to stay if you use the water park each day instead of paying for other forms of entertainment. If you don't plan on using the water park daily the save your money and stay at a different hotel. Everything in Pigeon Forge/Gatlinburg is very pricey!

  • Liked — Water Park
  • Disliked — Restaurant
  • Stayed November 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kentucky
1 review
4 of 5 stars Reviewed January 26, 2010

We went with my son, his wife, and 2 children - one 1 yr 7 a 7 yr. old. Everyone enjoyed the waterpark, it was very nice and well patroled with courteous lifeguards. The toddler area was much bigger than expected but could use a few more play items. The 7 yr old loved it all, as did we. Lines moved fast enough. Could have used seperation on stairs for the Storm Chaser & the Canyon Run, people in one line instead of two, would have made lines move faster. The worst thing about the whole experience is the food. It is convienent to eat there with small children, but the food was terrible and definitely overpriced. If you ordered off the menu, it took forever! There was seafood both nights we were there on the buffet and you could certainly tell it was left over on the second night! Pizza was really bad. No flavor to anything. The same with breakfast. It's obviously a reoccuring thing for the fire alarm to be set off! It went off during our stay at well at 11:30 pm. We were on the 3rd floor and stairwells quickly became crowed and not moving as people went out into the parking lot and then came back in backing up even worse. Again, it was kids running the halls and pulled it. My daughter-in-law fell over the corner of the bed, injuring her leg getting up when it went off to get to her 1 yr old. Security guard came up to make report and he was very nice. Was not easy getting small children calmed down & back to sleep after that! There was no way for the hotel to tell anyone it was safe to go back in, to stay put, or anything else! Rooms were large and well equipped and very clean - pricey for what they were and what we got.. Just please do something about the food!

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cumming, GA
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 21, 2010

We had a great time at the Wilderness last weekend. Checkin was fast, the waterpark was great for our kids 4-7. It had 2 major tube slides, 2 smallers ones, a young kids' areas, a toddler area, a wave pool, a surfing "ride", hot tub, etc. It was a great place to take the kids to swim during the winter when the beach or other water parks is not an option. We'll be back.

  • Stayed January 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LOUISVILLE
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 19, 2010

They gave a sales pitch 2 invest in the resort. had to listen to the pitch 2 get our parking pass, 3 kids waiting ... sux... our card room key almost every time we came back fro the waterpark, the card wouldnt open our room. The front staff and conciege was awful. for the price.indoor waterpark is small but fun

  • Stayed December 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 19, 2010

We stayed in a 1 bedroom deluxe condo with 2 adults and 6 teens in 1/10 for my daughter's birthday. With a full kitchen in one room and even a kitchenette in the other, plus 2 full baths, we had plenty of room. The curtain divider in the large room separated the kitchen from the living/sleeping area which made sleepy teens able to sleep longer! The girls were amazed at the indoor waterpark--teen-worthy slides that they rode until it closed at 10, plus a 107 seat hot tub that went outside too. The room and facilities were spotless--everything new and well designed for families--even a viewing area at the end of the giant slides where you can take pictures.

  • Stayed January 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Highway, Sevierville, TN 37876
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Family Hotel in Sevierville
Also Known As:
Wilderness At The Smokies Hotel Sevierville

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