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“Always a great value and great location.” 4 of 5 stars
Review of Wilderness at the Smokies Resort

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Wilderness at the Smokies Resort
1424 Old Knoxville Highway, Sevierville, TN 37876   |  
Hotel amenities
Ranked #10 of 22 hotels in Sevierville
Berea, Kentucky, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Always a great value and great location.”
4 of 5 stars Reviewed January 20, 2013

Clean, easily accessed, across from WalMart just off the Parkway! Close to Five Oaks shopping, and I usually get online and make an offer on a room that I choose and if its reasonable they will confirm it. The only negative is that you need to make a final walk thru your room when you are ready to leave. Check the back of the doors, etc. My friend left her Mary Kay makeup hanging in a bag on the back of the bathroom door and when she called back to ask about it...noone had seen it. On our way to the elevator, we overheard a couple and another woman that were cleaning the units...and they were not happy with each other. We should have reported them. We know one of the 3 took the make up.

Room Tip: They have a wide variety to suit anyone's needs or wants. Nice balcony rooms for smokers
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • English first
  • Any
English first
Halton Hills, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 12, 2013

We decided to make a quick stop on our way home off I-75 from Florida to Canada. We got a great last minute deal, and it would have cost us the same to stay at a regular hotel off the interstate. We only had a couple of hours at night when we stopped, and in the morning before we set out for another twelve hour drive, but we definately got our money's worth. The park was not at capacity and we easily got on the slides, they were really fast and fun. The waves in the pool can also be more exciting than most indoor parks. My families favourite was the flowrider surfing simulator. Men please be advised to tighten your shorts before riding, I saw a little too much butt crack for my liking, but what a laugh. The lifeguards were really helpful and showed my 11 year old how to do some tricks. We grabbed a pizza before the park closed and took it back to our room, the price was very reasonable and the staff were super friendly, they even came and brought us an extra personal pizza that was not purchased before closing. We had a great sleep, the room was spacious, clean and had a microwave and fridge. It saved us $50 by staying at the lodge across the street and taking the shuttle, which was fine, nice and warm and probably ran every 10-15minutes. In the morning the kids started at the indoor playground before the park opened which they enjoyed. They slept most of the way home:) It was great all around, I just wished we had had more time, we are thinking of returning in the summer when the outdoor park is open.

Room Tip: We saved 33% by staying at the lodge across the street and taking the shuttle.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013 via mobile

I stayed here in June of 2010 and it was AMAZING!!! The staff were friendly the rooms were great.the reaturant/buffet was kinda too expensive for my taste. Over all great for a family and honeymooners :). I will be returning as soon as possible

  • Stayed July 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birchleaf
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2013

We just returned home from a 2 night stay. The overall stay was great. The resort cleanliness was excellent in both the resorts and the waterpark. As for the food the Thirsty Miner has a decent selection. Would love to see a few more items on the menu. As far as the overall quality, it was great. We love the resort and due plan on returning in the future. The water is a bit chilly though even for the high temperature of the dome. If you love water, putt putt, good food, and an overall great time without having to leave the property then this is the place for you. We will be returning in the very near future.

Room Tip: Travel during the off season months such as Jan and Feb and you will save roughly $100 a night compa...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed at this hotel right after Christmas to celebrate our son's 6th birthday. We are a family of 5 and the grandparents came too! Due to staying during the Smokey Mountain's most busy weekend, the rate was very high and therefor our expectations were set even higher. Reading some of the reviews made me a bit uneasy, but we went with great expectations. We have traveled extensively to various all-inclusive properties, 5 star hotels, cruises, etc. Even our little darlings have had the bar set high. Our expectations were met and we had a WONDERFUL time. Our children are 7, 6, and 1. Each one of them had a total blast! Even the grandparents enjoyed it.

We stayed in the main lodge that is connected to the indoor waterpark. I HIGHLY recommend staying in this building. This building is large as is, and traveling from one of the other buildings would be very inconvenient, in my opinion. Also, the indoor waterpark is very warm, so I feel like this is a great spot for Fall/Winter travel. It might feel a bit too steamy in warm weather. I am sure that they adjust the temp. for the season, but still...something about an indoor water park in the summer doesn't sound appealing to me. This property does have an outdoor watermark. We did not look at it; no need to in December. For the price of this place, I really like the novelty of visiting a waterpark in the Winter, so I feel that chose the right season. The room was scrupulously clean and simply adorable. We loved the wilderness decor. The room has a mini fridge that was VERY cold (we turned it all the way and it kept the baby's milk frozen as desired!). It also has a microwave and stove-top burner. The beds were not comfortable, at all, but seriously, who cares? That is a minor inconvenience to me.

The waterpark has a wave pool that is plenty sizable, but obviously not as large as the one you would find at an outdoor, large waterpark. There is a small little kiddie area w/ swings where the baby's feet dangle in the water, and there are a few sprinklers in this area as well. Very cute for children under 4! There is a surf simulator that was a big hit w/ the big boys (great for ages 5 to adult), and one of those water playgrounds w/ the splash bucket on top. This area has a child size water slide. This area is best suited for children ages 2-10, in my opinion. The big features of the waterpark include 4 tube slides. 2 of the slides require you to carry a 1 or 2 seater tube up a couple flights of stairs (no biggie) and the 2 "family" style slides have a nifty conveyor that brings up the big, round rafts for you. The one family slide as the same height requirement as the 2 tube slides, but there is a thrill ride that has a height requirement of 48 inches. Both our boys were just a pinch too short for it. The waterpark also a swimming pool w/ activities like basketball and volleyball that is in a heated, enclosed porch area. There is also a large hot tub that is partially outside, which was a fun experience! The hot tub allows kids, so our children really enjoyed this.

Despite the fact that the hotel was very busy during our stay, we never felt as though the waterpark was too crowded. We did have to look closely for chairs, but always found some, no matter the time of day. Plus, who needs a chair for your whole family? 1 or 2 will do! The lines were too long on the "thrill" slides, and there were plenty of floats for the wave pool.

The indoor arcade area is fun too. It adds something extra to do after you are finished swimming. The arcade was larger than any other hotel arcade that we have seen and had lots of interested, unique games. There was an indoor play structure (similar to what you would see at a nice McDonalds) that was free to use. For a small fee, there was laser tag, a laser maze, a few bowling lanes, and an elevated ropes course. We felt that the prices were OK.

We at at the Thirsty Miner once for dinner and once for breakfast. We did so purely out of convenience and since the kids were free. We wanted to eat dinner and head back to the water park. The buffet was bleh, but the kids liked it (fries, chicken nuggets, cheap pizza, corn, typical kid food). Likewise, we returned for breakfast again out of convenience and the breakfast buffet was so-so. There was an omlette station, make-it-youself-waffles, cereal...the typical hotel breakfast. I would have less of a complaint if the prices were lower, but again the kids were free so it balanced out.

There was another little eatery that had a wide selection of ice cream, gourmet candies, and snack-like foods. I noticed that they also made sub sandwiches. We did not try it, but this might have been a better option than the dinner buffet at the Thirsty Miner. We also tried the food at the snack restaurant inside the indoor waterpark. It was your typical over-priced "bowling alley" style junk, but our we came for the waterpark, not the food so it wasn't a disappointment. On the upside, there is a bar inside the waterpark! :-)

The only complaint that we have, and this the reason for the "very good" rating rather than "excellent," was the service. It was just "eh.." No one was rude or provided poor service, but the staff was not exactly friendly or helpful. We noticed this at check-in, from the room cleaning staff, and in the restaurants. Again, no one was rude, but no one stood out as really caring about providing a memorable level of service either.

Lastly, an observation that we noted (as did the grandparents) was that the fellow tourists were quite lovely. All of the children that we encountered throughout the property were positively delightful. Never have we seen so many lovely families with well-mannered children in one place.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie Valley, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2013

We took advantage of some amazing deals that the Wilderness Resort was offering and am so glad we did! Our room with the bunk bed for the kids was wonderful, with a half-wall to allow privacy and 2 separate tv's (although to the two tv's so close together was a cacaphony and we decided it was better to just watch the same thing). The kids loved the bunk beds, and all the beds were VERY comfortable. The water park is unbelievable fun and the staff were all awesome. We also went to the indoor wilderness adventure and had a blast - even got my timid son up on the ropes course! The lazer tag was great fun, as was the mini-golf, arcade, lazer maze, bowling - it was all FUN, FUN, FUN!!!! My only regret was we couldn't stay longer!

Room Tip: If it's winter it is definitely worth it to be on the River Lodge side so you are right at the w...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013

We took four girls ages 6-8 to the resort this past weekend. The first night they were beyond excited! The water park was laid out well, lines were not bad, and the staff was friendly and helpful.

We ate dinner at 'The Thirsty Miner'. The food was very tasty and hot with a nice selection. It was pricey at $18 for the buffet, but the kids ate free. It was a little annoying as a party of 8 to have to pay 18% gratuity when we all had the buffet. The 2nd night we ate less expensively off-site. The plated breakfast at 'The Thirsty Miner' was good and reasonable, with a lot of food.

Our two rooms were both very nice and clean. We were extremely impressed with the rooms and layout.

The only problem, which was a BIG one, was the water park was certainly not the warm 85 degree environment advertised! The adults were ok, but the girls were very cold, and by the 2nd day, just wanted to stay in the warm "hot" tub. In fact, the warm tubs were packed with kids all trying to get warm and we saw lots of little ones shivering with blue lips.

Overall, this was clean, well run, and a lot of fun, but the water park was too cold for the kids to fully enjoy it for long.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Wilderness at the Smokies Resort

Also Known As:
Wilderness At The Smokies Hotel Sevierville
Wilderness At The Smokies Hotel
Address: 1424 Old Knoxville Highway, Sevierville, TN 37876
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Family Hotel in Sevierville

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