We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay! We will return!” 4 of 5 stars
Review of Wilderness at the Smokies Resort

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Sevierville
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Wilderness at the Smokies Resort
1424 Old Knoxville Highway, Sevierville, TN 37876   |  
Hotel amenities
Ranked #10 of 22 hotels in Sevierville
Atlanta, GA
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Great stay! We will return!”
4 of 5 stars Reviewed January 8, 2013

We stayed at this hotel right after Christmas to celebrate our son's 6th birthday. We are a family of 5 and the grandparents came too! Due to staying during the Smokey Mountain's most busy weekend, the rate was very high and therefor our expectations were set even higher. Reading some of the reviews made me a bit uneasy, but we went with great expectations. We have traveled extensively to various all-inclusive properties, 5 star hotels, cruises, etc. Even our little darlings have had the bar set high. Our expectations were met and we had a WONDERFUL time. Our children are 7, 6, and 1. Each one of them had a total blast! Even the grandparents enjoyed it.

We stayed in the main lodge that is connected to the indoor waterpark. I HIGHLY recommend staying in this building. This building is large as is, and traveling from one of the other buildings would be very inconvenient, in my opinion. Also, the indoor waterpark is very warm, so I feel like this is a great spot for Fall/Winter travel. It might feel a bit too steamy in warm weather. I am sure that they adjust the temp. for the season, but still...something about an indoor water park in the summer doesn't sound appealing to me. This property does have an outdoor watermark. We did not look at it; no need to in December. For the price of this place, I really like the novelty of visiting a waterpark in the Winter, so I feel that chose the right season. The room was scrupulously clean and simply adorable. We loved the wilderness decor. The room has a mini fridge that was VERY cold (we turned it all the way and it kept the baby's milk frozen as desired!). It also has a microwave and stove-top burner. The beds were not comfortable, at all, but seriously, who cares? That is a minor inconvenience to me.

The waterpark has a wave pool that is plenty sizable, but obviously not as large as the one you would find at an outdoor, large waterpark. There is a small little kiddie area w/ swings where the baby's feet dangle in the water, and there are a few sprinklers in this area as well. Very cute for children under 4! There is a surf simulator that was a big hit w/ the big boys (great for ages 5 to adult), and one of those water playgrounds w/ the splash bucket on top. This area has a child size water slide. This area is best suited for children ages 2-10, in my opinion. The big features of the waterpark include 4 tube slides. 2 of the slides require you to carry a 1 or 2 seater tube up a couple flights of stairs (no biggie) and the 2 "family" style slides have a nifty conveyor that brings up the big, round rafts for you. The one family slide as the same height requirement as the 2 tube slides, but there is a thrill ride that has a height requirement of 48 inches. Both our boys were just a pinch too short for it. The waterpark also a swimming pool w/ activities like basketball and volleyball that is in a heated, enclosed porch area. There is also a large hot tub that is partially outside, which was a fun experience! The hot tub allows kids, so our children really enjoyed this.

Despite the fact that the hotel was very busy during our stay, we never felt as though the waterpark was too crowded. We did have to look closely for chairs, but always found some, no matter the time of day. Plus, who needs a chair for your whole family? 1 or 2 will do! The lines were too long on the "thrill" slides, and there were plenty of floats for the wave pool.

The indoor arcade area is fun too. It adds something extra to do after you are finished swimming. The arcade was larger than any other hotel arcade that we have seen and had lots of interested, unique games. There was an indoor play structure (similar to what you would see at a nice McDonalds) that was free to use. For a small fee, there was laser tag, a laser maze, a few bowling lanes, and an elevated ropes course. We felt that the prices were OK.

We at at the Thirsty Miner once for dinner and once for breakfast. We did so purely out of convenience and since the kids were free. We wanted to eat dinner and head back to the water park. The buffet was bleh, but the kids liked it (fries, chicken nuggets, cheap pizza, corn, typical kid food). Likewise, we returned for breakfast again out of convenience and the breakfast buffet was so-so. There was an omlette station, make-it-youself-waffles, cereal...the typical hotel breakfast. I would have less of a complaint if the prices were lower, but again the kids were free so it balanced out.

There was another little eatery that had a wide selection of ice cream, gourmet candies, and snack-like foods. I noticed that they also made sub sandwiches. We did not try it, but this might have been a better option than the dinner buffet at the Thirsty Miner. We also tried the food at the snack restaurant inside the indoor waterpark. It was your typical over-priced "bowling alley" style junk, but our we came for the waterpark, not the food so it wasn't a disappointment. On the upside, there is a bar inside the waterpark! :-)

The only complaint that we have, and this the reason for the "very good" rating rather than "excellent," was the service. It was just "eh.." No one was rude or provided poor service, but the staff was not exactly friendly or helpful. We noticed this at check-in, from the room cleaning staff, and in the restaurants. Again, no one was rude, but no one stood out as really caring about providing a memorable level of service either.

Lastly, an observation that we noted (as did the grandparents) was that the fellow tourists were quite lovely. All of the children that we encountered throughout the property were positively delightful. Never have we seen so many lovely families with well-mannered children in one place.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,234 people have reviewed this hotel

Traveler rating
    418
    409
    197
    117
    93
See reviews for
968
20
1
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
  • English first
  • Any
English first
Maggie Valley, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2013

We took advantage of some amazing deals that the Wilderness Resort was offering and am so glad we did! Our room with the bunk bed for the kids was wonderful, with a half-wall to allow privacy and 2 separate tv's (although to the two tv's so close together was a cacaphony and we decided it was better to just watch the same thing). The kids loved the bunk beds, and all the beds were VERY comfortable. The water park is unbelievable fun and the staff were all awesome. We also went to the indoor wilderness adventure and had a blast - even got my timid son up on the ropes course! The lazer tag was great fun, as was the mini-golf, arcade, lazer maze, bowling - it was all FUN, FUN, FUN!!!! My only regret was we couldn't stay longer!

Room Tip: If it's winter it is definitely worth it to be on the River Lodge side so you are right at the w...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013

We took four girls ages 6-8 to the resort this past weekend. The first night they were beyond excited! The water park was laid out well, lines were not bad, and the staff was friendly and helpful.

We ate dinner at 'The Thirsty Miner'. The food was very tasty and hot with a nice selection. It was pricey at $18 for the buffet, but the kids ate free. It was a little annoying as a party of 8 to have to pay 18% gratuity when we all had the buffet. The 2nd night we ate less expensively off-site. The plated breakfast at 'The Thirsty Miner' was good and reasonable, with a lot of food.

Our two rooms were both very nice and clean. We were extremely impressed with the rooms and layout.

The only problem, which was a BIG one, was the water park was certainly not the warm 85 degree environment advertised! The adults were ok, but the girls were very cold, and by the 2nd day, just wanted to stay in the warm "hot" tub. In fact, the warm tubs were packed with kids all trying to get warm and we saw lots of little ones shivering with blue lips.

Overall, this was clean, well run, and a lot of fun, but the water park was too cold for the kids to fully enjoy it for long.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2013

Typically, I do not like water parks and am very picky about hotel accommodations. My family of 4 just returned from a 2 night stay at the Wilderness Resort in Sevierville, TN. Of course, it was too cold to partake in the outdoor activities; however, the indoor water park and arcade were both great. The outdoor area had a few water slides, lazy river, and putt-putt golf. The water park was very clean and everyone we encountered was very helpful. The resort is family friendly and easy to navigate. We had a typical hotel room with 2 queen beds; however, the added bonus of a microwave (full size), refrigerator, and cook top stove were great. As other reviewers have mentioned, it is loud at night until around 11pm and begins around 8am. The food is over-priced, but you should expect that when going to any park type atmosphere. Tip: drinks have free refills. Overall, my kids 10 and 11 had a great time and we will return.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed from december 21-24 on the wyndham side of the resort and couldn't have asked for anything more! Our two bedroom condo was extremely spacious and comforably slept our family of five. Our entire family enjoyed the indoor waterpark. Our two older teenage boys got tired of it after about an hour but our younger 8 year old daughter could have stayed there all day. The rest of the resort/hotel reminded me of a small city almost. It is huge and they have just about anything you need. We could have done most of our grocery shopping here if we had watned to. The outdoor water park looked like a lot of fun and would definitely be worth going to during the warmer months. All of the staff was extemely helpful and friendly and check in was a total breeze. Our kids all had a great time at the arcade, although the prices seemed a little bit steep. However overall, we had nothing to complain about durng our stay, and this being our first stay, we are definitely interested in returning and would recommend this resort to anybody who is interested!

Room Tip: Stay on the wyndham side. It was amazing!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed here for a night for a last minute getaway. We have 2 school-age children. The price was very reasonable, especially for two days of water park admission (if you stay one night, you get in the day before and the day after...that wasn't super clear on the reservation). We stayed in the Stone Hill Lodge (which is called the Sevierville conference hotel, or something?) and it was just fine. Very quiet, comfortable room, and what amounted to three queen size beds (two plus a pull out couch). We found the beds to be fine...not sure what the other reviews are talking about but we are kind of picky, and they were perfectly pleasant.

The waterpark was great! Our kids are perfect age for it and we rode everything too. You can't beat a waterpark in December, IMO. There are four big slides, a giant hot tub that's indoor/outdoor, a wave pool, a kids area, and a place where you can "surf." We pretty much loved all of it. It was a little cold inside....85 degrees would be a stretch...but it was in the 20s outside and snowing! There was an area for toddlers too that looked fun. The lockers and changing rooms were fine and available when we needed them even though it was a little crowded (the day after Christmas).

The shuttle buses from the sister hotel (which we took a couple times) were there almost instantly. We had to wait maybe 5 minutes one time.

We highly recommend this fun getaway and I hope we go back!

Room Tip: I'd stay in the Stone Hill Lodge again. It was quiet and comfortable and MUCH cheaper, and the...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 2, 2013

We loved the waterpark, the staff and the food. When you get to the accommodations - they rank on the poor side. The beds were extremely uncomfortable mostly because the sheet on the bottom of the mattress was not fitted and kept creeping up during the night. The next morning the staff was extremely helpful and fixed the issue. The next morning - there was no hot water for showers. I'm just not that impressed. I'd rather stay at a Holiday Inn for less $$ and have better sleeping accommodations, even if its more inconvenient to the waterpark - which was a fun time for all.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Wilderness at the Smokies Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wilderness at the Smokies Resort

Also Known As:
Wilderness At The Smokies Hotel Sevierville
Wilderness At The Smokies Hotel
Address: 1424 Old Knoxville Highway, Sevierville, TN 37876
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Family Hotel in Sevierville

Owners: What's your side of the story?

If you own or manage Wilderness at the Smokies Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Wilderness at the Smokies Resort to your Saves list