The indoor waterpark is great in the winter for kids of all ages. The hotel is somewhat of a scam at times. From the minute you walk in they are trying to sell you a timeshare and you feel like you need a shower after talking with the "parking pass guy" who is really the timeshare salesman. I am not sure that a parking pass is really needed. The biggest frustration I have with the place is the way the rooms are treated as commodities. The price on the website varies daily. I reserved a room 2 days prior and the published price fell $30 by the time I checked in but I was locked into my previous amount with no way out (I called and tried). I would recommend making your reservations on the day of the visit since the place is hardly ever sold out except on major holidays. This could save you a bundle. Trust me when I tell you that you do not want to be there on a sold out day anyway - it is wall to wall bodies in the waterpark and the lines are soooo long! Also the in-house food is markedly overpriced and the "coupons" you are given at check-in are only for the facility and not very useful. Bring your own food as the rooms do have a fridge and microwave and some of the larger rooms even have a small kitchen area.
You can forget about late checkout as this is never allowed - you will be out by 11am. The reason for this is that for about $30 they will sell you some additional hours with an early checkin time. The rooms have to be empty and cleaned to sell the early check-in option to the next day's crowd.
Overall, the waterpark makes up for a lot and I will probably take my kids back at some point during the off season. I can't imagine ever staying there once my kids are grown and gone.
- Also Known As:
- Wilderness At The Smokies Hotel Sevierville
- Wilderness At The Smokies Hotel