Made initial reservations here for a volleyball tournament over 2 months in advance, and had to change our date within a few days (had the wrong weekend). When the Wilderness Resort changed our reservation, they only made it for a single night, instead of the 2 nights we'd originally made. On top of that, our room was moved to a separate building from the rest of the team (what happened to our block of rooms?). We never received a follow up confirmation. Upon our arrival, we discovered the discrepancy, and that there were no rooms available for the following night. I would expect a resort of this nature to at least help to find other accommodations; instead, the receptionist handed me a phone book! We went ahead and checked in, with the hopes we could find another room elsewhere for the next night. Fortunately, we discovered that one of the coaches had an extra room held at the Hampton Inn (less than a mile away), so we decided to leave that night. After making 3 different calls to the front desk and customer service, the resort consented to refund our money. However, when I inquired about parking for the volleyball tournament, I was told that we would have to pay the $5 parking fee since we were no longer staying there. Pretty much the last straw for me, and told her since they screwed up our reservations, and were not even willing to help make things right, there would be no way I'd pay the parking fee. I was given a two day parking pass.
Although impressed with the resort itself, the staff was not helpful at all!! Never, ever again!! Horrible service!!
Unless you are there specifically for the water park (which we never even had time to go to), forget about this over priced, under staffed resort. The Hampton Inn is less than a mile away and has a FREE HOT breakfast buffet (eggs, sausage, gravy, waffles, cereals, pastries, coffee, juice, fruit, etc), that alone would cost $10+ at the Wilderness. The rooms are more quiet, and it costs considerably less. And the staff there was great!
- Also Known As:
- Wilderness At The Smokies Hotel Sevierville