Not unlike a previous reviewer, things got off to a very bad start with the poor attitude at the front desk.
Upon check-in at about 6 p.m. We waited awhile for someone to show at the front desk.
Once she appeared I told her I had a reservation. While she was looking up my reservation the only words uttered were "I need a form of payment"
No hello, welcome, how are you.... nothing but bad attitude and poor customer service.
His was repeated when I called back to the front desk to request help with a faulty Internet connection.
Again, same bad attitude and the same poor service.
The rest of the hotel was what one would expect at a Holiday Inn Express. However, the bad attitude of the front desk employee will ensure this will be our one and only stay at this hotel.
- Also Known As:
- Holiday Inn Express Knoxville North Hotel
- Holiday Inn Express Knoxville North Hotel Powell
- Holiday Inn Powell
- Powell Holiday Inn
- Holiday Inn Express Powell
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Powell, Tennessee! Now here The Simply Smart Bed- Soft Quilted duvet and fresh white sheets with a feel of Egyptian Cotton. A Colorful throw and four new Pillows that give you the choice between soft and firm. Our beautiful property is conveniently located just 8 miles north of downtown Knoxville. We offer a quiet, suburban setting while being close to many of the area attractions and restaurants.Whether you're visiting our fine area on business or pleasure, be sure to ask our staff about area attractions. We are happy to provide you with the best routes to the Smoky Mountain National Park, Norris Lake, or some uniquely Knoxville restaurants, such as Aubrey's (located next door to our hotel.) Chesapeake's or Calhoun's, three of the best restaurants in Knoxville. Once again, thank you for your interest in our property! ... more less
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