This hotel is unclean and have ants and bugs. The bathroom has hair in the floor and inside the bathtub. The Carpet was dirty and you can see bugs in the floor, including ants. Please stay away from this hotel. The manager is very aggressive and the customer service skills of the staff is very poor, maybe following the manager poor customer skills. I would never stay in a comfort suites again after my experience in this hotel. There are other hotels in this area that are very clean and customer friendly. Another very uncomfortable thing if that they told us that the internet was not working and they took a copy of our visa card. There only response about the room being dirty was that the maids were not coming to work. As you can see, in every one of the terrible or poor reports if a response for each disastified customer but you won't get any solution for your problems during your stay at this hotel. Find a place where you can enjoy your vacation with people that are friendly. For your information they also charge you additional charges if you leave before your departure time. After this experience I will only book a hotel for one night and if I don't like it I can move to another place.
- Official Description (provided by the hotel):
- Start your vacation off by staying in one of our 76 tastefully appointed suites with all the comforts of home. Virtually all of our rooms have private balconies with breath taking views as this hotel is situated on one of Pigeon Forges highest points. Our ammenties include an outdoor (seasonal) pool, indoor heated pool and hot tub, electronic game room, fitness center, guest laundry and business center. Enjoy our expanded hot continental breakfast complete with scrammbled eggs, sausage, fresh fruit and much much more. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Pigeon Forge
- Comfort Suites Pigeon Forge
- Pigeon Forge Comfort Suites