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“Gross rooms and poor front desk service” 1 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Motel   |   2423 Teaster Lane, Pigeon Forge, TN 37863   |  
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Ranked #44 of 93 Hotels in Pigeon Forge
Naperville, IL
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
“Gross rooms and poor front desk service”
1 of 5 stars Reviewed January 18, 2012

Couple of positives first--good sized room, nice view of the mountains, always good to have a fridge and microwave, tasty breakfast with hospitable staff in the food room, clean beds.

Now the rest--The rooms in this hotel are in serious need of renovation and repair--wallpaper coming off the walls, water stains on the ceilings and walls, caulk missing in bathtub (and mildew on the remaining caulk), etc. Although the sheets seemed very clean, the rest of the room did not. However, our biggest complaint was with the front desk clerk on duty when we checked in. My wife and three children went up to the room upon check in while I parked the car, and found the door to the room standing wide open. She brought the children back downstairs and said she was unwilling to go into the room without someone checking it first. We were a bit worried about why the door might be open, and who might have been in there between housekeeping and our arrival. When I asked the front desk manager to move us to a different room, he flat out refused, saying there were no other rooms available. He had a terribly nasty attitude. I then asked to speak to the manager, and he called Tony on the phone and proceeded to give Tony a very inaccurate picture of what was happening (e.g., "I offered to go look at the room but the guests refused"). Tony immediately told him to put us in another room. The front desk manager was clearly frustrated by this and continued to say rude things to us about our concerns. Obviously, we will not be staying here again--the combination of having to deal with a surly employee who is not concerned about customer service and the bad condition of the actual room is just too much--no reason to stay here when there are plenty of other hotels available nearby.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
As the new Guest Relations Manager, I want to say Thank You for your honest review and apologize for your less than pleasant exerience. Our guest are very important to us and we value each and everyone of you. We want our guest to feel like this is there home away from home when visiting beautiful Pigeon Forge. I hope on your next visit to the area you will stop by and visit with us again.
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225 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Prestonsburg, Kentucky, United States
1 review
5 of 5 stars Reviewed January 1, 2012

We have checked out other places to stay and have even stayed elsewhere 2 or 3 times. But, we always come back here. Tony and the staff are very friendly and very efficient. The room we get (the king suite w/living room) is always clean and I love the bed. It is so comfortable. The location is perfect!! You have the ability to go anywhere in a short amount of time. We will always stay here!!!!!!

Room Tip: Get the mountain view rooms and you will get a view of the strip and mountains.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
The Staff and Management at Comfort Suites, Pigeon Forge want to THANK YOU for taking the time to share you recent lodging experience. We are committed to providing excellent customer service to all of our guest. We look forward to you and your families future visits.
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Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 27, 2011

We chose this hotel because the rates were very reasonable and we read some positive reviews here but we ended up being disappointed. Our room was reasonably clean but very dated and worn out looking. The beds were saggy and uncomfortable and furniture has defin
itely seen better days. Harsh flourescent lighting in the bathroom makes getting ready in the morning unpleasant and thermostat was hard to regulate. Overall the property has a kind of depressing and gloomy feel to it. The staff seemed friendly and pleasant but that wasn't enough to overcome this hotel's shortcomings. We have stayed at other hotels in the area that were worth the slightly higher rates. We won't be back.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
It is unfortunate that your experience at our Comfort Suites was less than expected. As the Guest Relations Manager it is important to let our guest know that all guest concerns and/or complaints are addressed in a timeley manner to accommodate comfort and a pleasant stay. As for the property we are perched atop one of the highest points in Pigeon Forge providing breathtaking views with plenty of sunshine and mountain air from our private balconies. Our rooms are tastefully appointed and provide comfortable lodging. We hope that you and your family will visit us again here in beautiful Pigeon Forge.
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Aurora, Indiana
Top Contributor
55 reviews 55 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 9, 2011

Motel is up above the noise of main street-makes for a beautiful view of mtns from the front balconies. Quiet night even though the motel was almost full on a Saturday night. Breakfast area is larger than most-would have plenty of room if people would not linger so long after eating. Room was clean and front desk was friendly.

Room Tip: Ask for a room overlooking town/mtns. and above the 3rd floor.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
We are glad you enjoyed the beauty and peace of our location here in Pigeon Forge. We offer a great location with spectacular mountain views from our private balconies yet close enough to walk to many theaters and restaurants. We look forward to your future visits with us.
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Kentucky
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 28, 2011

Spent the 2011 Thanksgiving weekend in Pigeon Forge with my family. I used my accumulated Choice Privileges points for the first night and booked an additional night to complete out the weekend. Using the points was easy and effortless but sometimes wish I spent them on a different hotel.

Things I liked: Check in was simple and the staff were polite. The room was spacious and the beds were pretty comfortable. Plenty of storage room and the TV/DVD player was updated. Frig/Microwave in the room was good. Bed linings seemed clean. The balcony was nice and every room has one. The hotel has easy red light access to the parkway which make a huge difference in Pigeon Forge.

Now here's what I didn't like especially for the price I paid: The Suites smelled spoiled when first walking in the foyer. The room could have been a little cleaner, a little more vacuuming would have been nice. Sofa bed didn't have bedding in the room but the front desk clerk was more than willing to give me sheets/blanket, no pillows, she didn't have any left. One bed had worn out sheets, you could see right through, again they did seem clean. Bathroom was a bit small especially if you are a larger person. You have to step in between the vanity and toilet to shut the door. Maybe just one of my things but I HATE a small bathroom...I usually don't reserve a room with a small bathroom. Shower bar is in the wrong place,it is center of the tub and is slanted. It hits right at your arm which wouldn't be a big thing but the bathtub is small. Thankfully the hotel had the curved shower curtain rod. The pool was a little cold, the hot tub was heated just right but the smell of bleach was very very strong. Both need to be drained and have a good scrubbing. There wasn't a back/side entrance and the majority of the parking is around back. Everyone must walk to the front and enter through the lobby.....Safety-yes, convenient-NO!

I have stayed at this hotel in the past and don't remember it being like this, I guess years passing by and no upkeep can take its toll. Don't think I will be coming back anytime soon.

  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
We appreciate your comments based on your prevous visit with us here at Comfort Suites. If a guest is at all unhappy with their our staff is trained to assist them and make their stay a pleasant and memorable one. Our bathrooms are efficient as well as having an added bonus of separate sink areas for even more room. All of our rooms are tastefully appointed with comfortable bedding and generous lighting. All rooms are complete with the comforts of home. Our private balconies our the best place for a morning cup of coffee or as you wind down for the evening taking in breathtaking mountain views. We are committed in providing the excellence our guest deserve. We hope to see you and your family again when visiting the area.
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Lorain, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 2, 2011

We recently stayed at the Comfort Suites on Teaster Lane in Pigeon Forge, on October 21 and 22. 2011
I have done a review on this hotel before but I thought it was worth giving another review as it has been a couple of years since our last stay.
We had a room on the 4th floor with a view of the city and the mountains in the background...very nice....the room was very clean and quiet....the breakfast was nice, all the usual choices, plus, they have sausage and biscuits and gravy, which was a big hit with hubby! all in all another great stay!
I'm glad to know that there is a nice,clean choice if we decide to stay in a hotel in Pigeon forge.

Room Tip: front of hotel has a nicer view
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
We are so glad to hear from our repeat guest and Thank You for taking time once again to tell others of your wonderful experience here at Comfort Suites in Pigeon Forge. Looking forward to seeing you and your family on future visits to the area.
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Orlando, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 25, 2011

Luggage for 54 persons delivered to rooms quickly and accurately. Rooms clean and extremely comfortable. Excellent hot continental breakfast with waffles, sausage, scrambled eggs, biscuits & gravy, fruit, juice, cereal, milk, yogurt, danish and various breads. Exercise room, hot tub and indoor and outdoor pools available. Spacious rooms (either 2 queen or king units) with flat screen TV, video player and Wi-Fi.Front units with balconies have spectacular view!!! Rear units have kitchenette w/table& chairs. All units have small refrig and microwave. TOUR GUIDES TAKE NOTE: breakfast seating is limited when there are 2 or 3 tour coaches on site at the same time with the same daily activity schedule. On one occasion, management not sensitive to needs of physically challenged person who entered the dining area prior to serving time in order to find a seat as all seats in the lobby were taken. Management boarded the coach to lecture about his staff feeling "rushed" before he knew the true facts, thus embarassing the individual. Otherwise, everything at this hotel is outstanding and I will stay here again when visiting Pigeon Forge with friends or family.

Room Tip: Try for front rooms--view is spectacular.
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark2826, Guest Relations Manager at Comfort Suites, responded to this review, February 2, 2012
It is always wonderful to hear from our Tour Groups....WE LOVE MOTOR COACH....

Thank you for taking time out of your busy schedule to share your group experience with others and hope to see you and your group again soon.
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Additional Information about Comfort Suites

Address: 2423 Teaster Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 93 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Start your vacation off by staying in one of our 76 tastefully appointed suites with all the comforts of home. Virtually all of our rooms have private balconies with breath taking views as this hotel is situated on one of Pigeon Forges highest points. Our ammenties include an outdoor (seasonal) pool, indoor heated pool and hot tub, electronic game room, fitness center, guest laundry and business center. Enjoy our expanded hot continental breakfast complete with scrammbled eggs, sausage, fresh fruit and much much more. ... more   less 
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Also Known As:
Comfort Hotel Pigeon Forge
Comfort Suites Pigeon Forge
Pigeon Forge Comfort Suites

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