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“Housekeeping came in room with privacy sign up before check out” 4 of 5 stars
Review of Holiday Inn Pigeon Forge

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Holiday Inn Pigeon Forge
3.0 of 5 Hotel   |   3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863   |  
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Ranked #56 of 94 Hotels in Pigeon Forge
Dunlap
1 review
1 helpful vote 1 helpful vote
“Housekeeping came in room with privacy sign up before check out”
4 of 5 stars Reviewed July 20, 2014

The hotel was clean. The staff was very nice however when we went to take a load of our stuff to the car a housekeeping employer came in our room and threw the rest of our stuff away. It was an hour and a half before check out time and we had the privacy tag on our door. We were only gone about 3 minutes we had to dig through the garbage to get our stuff out. The manager offered to pay for breakfast at the motel. Be aware and don't leave things in your room that you don't want throwed away. She could have came in anytime and took what she wanted.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 23, 2014
Dear Devan1234,
I am very sorry about the problem you encountered during your stay. I have notified our housekeeping team about this issue, so they can prevent this problem from occurring in the future. We do our very best to ensure that each guests has a pleasant and enjoyable stay with us. We would love to have you as guests in our hotel again.

Sincerely,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
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352 reviews from our community

Traveler rating
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    85
    51
    33
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Louisa, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2014

Me and my family stayed here only one night. The hotel lobby and restaurant are amazing and eye catching. Don't let this fool you! The rooms are actually older. Despite being older the room was clean but needed a lot of cosmetic repairs. The pool was ok and there was a waterfall which was a nice touch to be in the pool area. The best thing about our stay was the breakfast buffet that we purchased for only a few extra bucks when we reserved the room. The breakfast is amazing due to there being a full service restaurant in the hotel and we were very pleased with the breakfast buffet. This is not your continental breakfast this is an actual restaurant quality buffet. I would actually drive there just to eat breakfast even if I did not stay at the hotel! Overall average hotel with great breakfast!!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 22, 2014
Dear k_dog01,
I am very glad that you enjoyed our breakfast buffet and our pool area. Thank you for your hospitality and your choice to stay with us. We enjoy receiving new ideas from our guests as to how we can make your stay more enjoyable. This is an older property but it has a rustic touch to it to make our guests feel more comfortable. Please feel free to give us any more feedback as to what we can do to enjoy your company.

Thank you,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
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Lancaster, Ohio
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2014

Breakfast buffet is delicious, good variety, nice servers. Hotel rooms are spacious and clean. AC unit cycling on and off in the room was a little annoying but typical. Room keys tend to "lose" their coding so both of us had to go to the front desk and have our cards reprogrammed a day or two into out stay. Glad I wasn't in a hurry when that happened.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 22, 2014
Dear TSull8,
Thank you so much for such as outstanding review of our hotel! We are very happy we were able to make the rest of your vacation enjoyable. Our staff is very caring and we are glad that you were able to enjoy our breakfast and found our rooms to be clean. We encourage our guests to contact our 24 hour front desk if there are any issues so that we will have an opportunity to better accomodate, as we want you to have an enjoyable stay. I have shared the A/C unit issue with our maintenance department. I do apologize for the inconvenience you expereienced and thank you for letting us know. We hope to continue giving you amazing service with every future stay with us. We strive for excellence and it is our main goal to not only please, but to make sure your stay is memorable. We hope to see you soon.

Thank you,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
Report response as inappropriate
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Tennessee
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2014

We stayed over for the weekend. The room was very clean and comfortable. The breakfast is not free but the breakfast buffet was good. There is a good walking distance to the Trolley terminal that takes you to Gallatinburg, Dollywood, and other places. The staff was friendly and helpful when we asked for help with the directions. I would feel comfortable going back and stay at Holiday Inn.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 22, 2014
Dear cruisinlady09,
Thank you for choosing Holiday Inn Pigeon Forge. Our location is one of our greatest assets. We are grateful that you feel comfortable in coming back to Holiday Inn. We look forward to serving you again.

Sincerely,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsport, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

The room was really nice and ready before check in. The hotel is within walking distance to Cheddars restaraunt and various family attractions such as go carts, putt putt and an arcade. We enjoyed the pool and game room and at the end of the day we could see the fireworks show at Dollywood.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 22, 2014
Dear Tracyrh5612,
Thank you for your review. It was our pleasure to get you checked in as soon as you arrived. We take great pride in accomodating our guests anyway we can. We hope you will return to Holiday Inn Pigeon Forge during your next visit to the Great Smoky Mountains.

Thank you,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opelousas, Louisiana
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 6, 2014

I normally like Holiday Inn but I won't return to tis one. We had just left a similarly priced hotel in Gatlinburg because of availability and this one didn't measure up to where we left. We didn't have a cot we ordered when we got there and the shower was broken. Both were quickly fixed, as the service was very good. The hotel seemed old, no free breakfast and the location just wasn't as good as in Gatlinburg.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review, July 18, 2014
Dear Cory DC,

It was our pleasure to assist you with your dilemma. Angie will be very pleased to hear how happy you are. We do everything we can to ensure our guests leave happy and planning to return as soon as possible. Thank you for taking the time to share your experience. We hope to see you again the next time you visit Pigeon Forge.

Thank you,

Josh Eldridge
Social Media Administrator
Holiday Inn Pigeon Forge
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Spring Grove
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 30, 2014

We stayed here for 2 nights in June and were pleasantly surprised. Very clean, the rooms were good size. The beds may be the best I have ever stayed on. Check in and out was a breeze. The location was close to a lot of attraction. I would stay here again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review, July 22, 2014
Dear takedown43,
Thank you for taking the time to post a review. We are thrilled you enjoyed your 2 night stay with us. We look forward to serving you again in the future.

Thank you,
Candis Mullins
Social Media Director
Holiday Inn Pigeon Forge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 94 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Official Description (provided by the hotel):
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn

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