Best Western Toni Inn in Pigeon Forge, TN just barely scores Above Average. There's a lot to like. We stayed in a first-floor 'regular' room (two queen beds, not doubles!). It was an interior room near the inside pool area. There's a fridge and microwave, 3-drawer dresser, table and two chairs (and night stand, clock, etc.). The decor is pleasant, with the furniture all recently updated and tasteful. Beds were comfortable, a bit on the firm side, with ideal pillows (not flat, not poof bags). The full length mirror is a nice touch and the AC/Heating unit is new. The carpet is OK but beginning to show wear. The room was clean with no odors at all, no marks or stains on the walls or ceiling or furnishings. The sink and bath have new ceramic tile (no linoleum here). The bath/shower is in great shape, with a 'traditional' bathtub (I believe it's porcelain coated cast iron, not cheap fiber glass). Water pressure is excellent with hot water there right away. No heat lamp, but a fan for circulation. Shower head is only about 5' high but does the job (no hand-held or massage head). This bathroom was very clean. The wireless Internet was intermittent. I had to sit near the window just to get 2-3 bars.
As noted we stayed in the 'inside' section. Most rooms here have external entry, but we paid just a little extra for the interior entry. The pool closes at 10PM (outside pool closes at midnight) and there was no detectable noise in our room from the pool -- but our room (#117) was furthest away from the pool, at least on the first floor. There's an elevator here as well.
The inside pool was (for us) VERY warm each night. Aesthetically, it's not great, but it's clean and in very good shape. Mainly, the surrounding walls are cement, with some ceramic tile. No slide frills; just a triangle-shaped pool. The chlorine was MILD -- it's in there but it won't bleach your brains out due to the strong odor (like a lot of other hotels). I was able to swim with my eyes open under water with no burning. The pool is surrounded by chairs plus some tables. The hottub area appeared OK (but in general these 'love stew pots' leave me wanting to yak.) NOTE: This is a smoking area, even though all rooms are non-smoking. We hate second-hand smoke, but it wasn't much of a bother in this three-story high area. The outside pool appeared OK too, but we didn't use it.
There's plenty of vending on site, plus paid laundry and a medication dispenser. And billions of brochures, discount tickets, etc. (NOTE: I believe all hotels get the "Pigeon Forge Channel" that showcases much of what's going on in town.)
The desk staff was courteous. Please Remember To Treat Them Nicely!!! We had no trouble getting service, and we didn't make trouble by copping an attitude. The overall location was highly convenient, easy to find, and yet for being on the main strip, very very quite - no city noise to report (again, we had an interior room; I'm sure that helped). Ambient noise from adjacent rooms was very minimal. (Just remember: You can't choose your neighbors, your parents, or your elected officials.)
What we didn't like was...
* Continental breakfast was poor. Not as many choices as other hotels (e.g. two cereals, no juice, etc.);
* Internet access was inconsistent and usually slow-speed;
* Smoking in the pool area;
* No pool towels - bring your own room towels instead;
* Room had soap but no shampoo;
* There was a pad of paper but no pen.
* The HBO guide was last month's - not that we cared to watch TV, but they should keep that info fresh.
* Though ours was clean, spend $2 on a shower curtain at a dollar store and use it on the inside. They probably don't get those things real clean.
* This hotel has two-story townhouse style suites available - I didn't see one directly but the photo looks nice (w/spiral staircase).
* With a fridge and microwave, pack some snacks and save money.
* With gas prices up and tourism down, call *any* hotel and negotiate. Example: If you're booking for Thursday night, reserve a hotel a week or so in advance. Then call around to other (nicer) hotels and negotiate. You have a sure thing booked, and if you get a better deal, call the first place no less than 24 hours in advance and cancel.
* Before you leave your house, unplug your wife's and daughter(s)' iron, curling iron, etc.
NOTE: I do not work in the hospitality industry. I AM tired of one review being 5 stars and the next being 1 or 2 for the same place. I hope this objectivity and detail helps. I would stay here again, but for the price you may do better. Also, "your mileage may vary" if you come here. Wherever you stay, be nice to the staff.
- Official Description (provided by the hotel):
- The very finest in accommodations are right in the heart of Pigeon Forge and the Great Smoky Mountains. Our ideal location in the foothills of the Great Smoky Mountain National Park is only 10 miles from the Sugarlands Welcome Center entrance. Outlet Shopping centers are just minutes away and a very convenient drive or trolley ride from us. For that special occasion, romantic weekend or well planned family vacation, Best Western Toni Inn in Pigeon Forge offers a variety of hotel accommodations and amenities sure to please all travelers. Free Hot Continental Breakfast • Family Rooms • Whirlpool Rooms • Non-Smoking Rooms • Queen and King Beds • In-room Coffee Makers, Microwaves and Small Refrigerators • Hairdryers • Flat Screen Televisions • Free Premium Movie Channel & Wireless Internet • Heated Indoor and Outdoor Swimming Pools and Hot Tubs. ELEVATOR. ... more less
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- Also Known As:
- Best Western Toni Hotel Pigeon Forge
- Best Western Pigeon Forge
- Pigeon Forge Best Western