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“Visiting” 4 of 5 stars
Review of BEST WESTERN Toni Inn

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BEST WESTERN Toni Inn
3810 Parkway, Pigeon Forge, TN 37863   |  
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Ranked #22 of 93 Hotels in Pigeon Forge
Wilmington, North Carolina
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Visiting”
4 of 5 stars Reviewed October 24, 2013

Before I book a hotel, I do my homework and research hotels in the area I will be in and read the reviews. The reviews were not bad for this place so I chose this one to stay at for a night. Check in part was fast and easy. The room and beds were clean. Microwave, flat panel tv, and a nice sized bathroom. The breakfast was just ok. Waffles, biscuits and gravy, the regular cereal and bagels. Overall I would stay here again because the room was nice and clean.

Stayed October 2013
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548 reviews from our community

Traveler rating
    250
    184
    74
    25
    15
See reviews for
270
159
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Columbia, South Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 21, 2013

We just stayed 4 nights at this hotel. We called and made a reservation at the beginning of August for 4 nights in a specific room. The room is above the office and is very private. We have stayed in it for the past 5 years. So our room was booked. When we arrived we were told that our room had been changed 2 days after we booked it. It was given to another couple who arrived a day earlier. Of course there was no manager around. Finally after about 30 minutes of fussing they offered us a town house for the 2 days our 1st room was booked. Townhouse was not that nice!! Very old! We spoke with the GM the next morning who could care less. We were told they can not guarantee rooms. Yeah ok so for the past 5 years you could, but not this week. But we were also guaranteed the room in 2 days when the other couple checked out. Makes a lot of sense to me. If you don't want to get ripped off don't stay here. Not worth the money unless you get that specific room. Others are just horrible. And the management could care less if you have a problem!

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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BestWesternToniInn, General Manager at BEST WESTERN Toni Inn, responded to this review, October 22, 2013
Dear A. M.,

Thank you for your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we appreciate you staying with us all these years . We hope you will give us the opportunity to provide you a great experience in the future.

Even though we cannot guarantee a specific room number, we try our best to fulfill request as you know we have in years past . Again, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
4 of 5 stars Reviewed October 21, 2013

Very clean hotel, no problems at all. I'm always hesitant of staying in an older hotel as this was, but with it being so clean, that was not a concern. It was a fine place to lay your head for an evening or two. A free breakfast is always nice, being in the south, they offered biscuits and gravy, a nice touch.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Decherd, United States
1 review
5 of 5 stars Reviewed October 20, 2013

This hotel is very clean, has a good breakfast and is very consistient. The rooms are clean with a pleasant atmosphere. The internet conection works very well without difficult hookups. The outdoor hottub is wonderful but I find the indoor one is to hot (room temperature). This probably would be true anywhere due to the "indoor" location. Overall great place to stay.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookville, Pennsylvania
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 19, 2013

This is a nice hotel in the heart of Pigeon Forge. The staff is friendly and willing to answer any questions. There are two pools (indoor and outdoor) and a hot tub. The room was very clean, and kept well supplied with towels, soap, etc. There was a refrigerator and a microwave for our use. The room (217) was quiet. I rarely heard anyone outside of the room. There is plenty of parking at this hotel, and a continental breakfast. My only problem was getting the room key to work. It would sometimes take ten tries to get the door open, even after getting another key. But, that did not hamper my enjoyment. I would return to this hotel if I was in the area again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harrisburg, PA
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 18, 2013

Older hotel. Kept clean. Room needs airing out--couldn't get rid of musty smell. Good location. Plenty of parking. Friendly staff. Stayed for 3 nights and couldn't get near the breakfast buffet. Had mostly what everyone else offers but not enough tables. Tried at several different times but always the same--no room.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANNVILLE
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

I have stayed at this hotel three different times now with my children and grandchildren.We really love the Toni Inn.It has been very clean and quiet every time even though it was almost full.The beds are very clean and comfortable.We love the fact that they have both indoor and outdoor pools,my grandchildren would stay in the pool all of the time if we would let them.The staff has always been very helpful and friendly.They have a really good breakfast too.They always have a good selection of everything.We will probably never stay anywhere else when we come to Tennessee, even if we go to go to the Knoxville Zoo we still stay at the Toni Inn.

Room Tip: The ground floor rooms are the ones we always stay in.Very close to the pool area, which when travel...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Toni Inn

Address: 3810 Parkway, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Best Value Hotel in Pigeon Forge
#17 Business Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
#20 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Number of rooms: 114
Official Description (provided by the hotel):
The very finest in accommodations are right in the heart of Pigeon Forge and the Great Smoky Mountains. Our ideal location in the foothills of the Great Smoky Mountain National Park is only 10 miles from the Sugarlands Welcome Center entrance. Outlet Shopping centers are just minutes away and a very convenient drive or trolley ride from us. For that special occasion, romantic weekend or well planned family vacation, Best Western Toni Inn in Pigeon Forge offers a variety of hotel accommodations and amenities sure to please all travelers. Free Continental Breakfast • Family Rooms • Whirlpool Rooms • Non-Smoking Rooms • Queen and King Beds • In-room Coffee Makers and Small Refrigerators • Hairdryers • Color Cable Television • Free Premium Movie Channel & Wireless HSIA • Heated Indoor and Outdoor Swimming Pools and Hot Tubs. People Friendly. ... more   less 
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Also Known As:
Best Western Toni Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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