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“Never again!” 1 of 5 stars
Review of BEST WESTERN Plaza Inn

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BEST WESTERN Plaza Inn
3755 Parkway, Pigeon Forge, TN 37868   |  
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Ranked #16 of 93 Hotels in Pigeon Forge
Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Never again!”
1 of 5 stars Reviewed August 2, 2008

Where do I start? We stayed here for 2 nights during our vacation in TN. What a disappointment this place was!!! The room was not very clean and the tub was black on the bottom!! The beds were horrible, we didn't sleep much because they were so uncomfortable. Our feet stuck to the carpet when we walked across the floor. We spilled some water on the counter and when we wiped it up the towel was black!!! When we came back to the room the second day, housekeeping had been there, but there was dirt all over the washroom floor and the coffee maker hadn't been wiped out or anything. I could go on but I think I got my point across. I wouldn't recommend this place to anyone!!!

  • Liked — Nothing
  • Disliked — It was dirty!!!
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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766 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • English first
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English first
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 31, 2008

After staying at this hotel I am utterly amazed by the reviews on Tripadvisor. I chose the hotel based on what other users had to say, and we were extremely disappointed. On a late checkin (after 11pm) we were greeted by front desk who ignored ringing phones and commented that "these people ought to know I'm busy if I don't answer right away" while checking us in. We were given a room w/ 2 double beds (me and my 2 children) in what was supposed to be a non-smoking room. Upon entering the room we were bowled over by the smell of stale cigarette smoke - it smelled like a nightclub the morning after a big show. Knowing full well the desk lady wouldn't answer the phone (busy and all) I walked over to the front desk (2 bldgs away) and asked for another room. None available - but she did helpfully send a night maintenance man with a can of lysol. Not much help there. The ice machine and the coke machines were empty, so no drinks for us. "Free Continental Breakfast" the following morning was all starch... biscuits, waffles, bagles, toast... no fruit, eggs, yogurt, meat of any kind. The room was relatively clean although the property was not quiet at all, with pools full of kids until midnight each night. For the price I paid I would've expected a much better property. They do not need to advertise non-smoking rooms unless they are NOT smoked in. Couldn't get out fast enough and would not return - for the price I'd stay at a Marriott property in Gatlinburg. Location is good on the Parkway with close proximity to the park entrance and to dollywood if that's your thing.

  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dothan, Alabama
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 16, 2008

Went to Pigeon Forge/Gatlinburg for a mini-vacation with family. Chose the Best Western due to other members reviews. The lobby was beautiful and staff friendly. Had made a reservation before arriving and, at check-in, they informed us we would be put in the "new section". We had a room on the 5th floor and, even after getting off the elevator, the hallway had an awful smell to it. Even before we opened the door to the room, my husband commented that this was a smoking room, even though it clearly stated on the outside of the room that it was not. After staying in the room for a couple of hours, the smell was unbearable and we ended up calling another hotel and going elsewhere. The room smelled like it had been a smoking room that was remodeled and made into a non-smoking room. We even went and bought an air freshener to try to help the smell but it didn't work. Also, the website states that a mountain view room includes a private balcony. IT DOES NOT!!! - You are sitting literally right next to the person in the next room so don't expect to have a private conversation sitting on this balcony.

  • Liked — nothing
  • Disliked — terrible smell in room
  • Stayed July 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pataskala, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 30, 2008

This hotel was renovated recently. We had a wonderful stay. The hotel and the grounds are kept very clean. We stayed on the 5th floor with a balcony and had a very nice view of the mountains! The pool and the hot tub were kept very clean. The hotel had a slight odor to it. It could be from age - even though it was renovated. The staff was VERY friendly and accomodating to all our needs. The ONLY thing that could really use improvement was the continental breakfast. Some items were still frozen - and the selection never changed. It could have used some yogert, and some fresh fruit. If they could not afford fresh fruit - change the canned fruit on occasion would have been nice. The fresh biscuits were wonderful! There is a trolley stop right outside the hotel - but we never used it. Dixieland Stampede is right next door. Convienent to Gatlinburg and Pigeon Forge. We stayed 3 days.

  • Liked — Cleanliness
  • Disliked — Breakfast
  • Stayed June 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2008

Lets get some small things out of the way....The breakfast needs help, not much as far as variety, but then, there were lots of other places to choose from. Its not like I chose this hotel due to a free meal. Next, we had a smoke free room that smelled like an ash tray. When we brought it to the front desks attention, maintenance was there immediately to try to help with the problem. Although the deoderant spray was only temporary, I liked the fact that we didnt have to wait an entire day for someone to come check it out. Now....the grounds are kept in immaculate shape, and the staff was extremely friendly. The 2 pools we used were very clean and well maintained. The hotel is somewhat central in Pigeon Forge and with lots to do, you can walk to your destination or take the trolley. We are planning to return to the area and I will definately book Best Western Plaza for our stay.

  • Liked — The general maintenance of the grounds
  • Disliked — The smoke smell in the room
  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 2, 2008

This was an excellent hotel for the money. We stayed for a weekend in March and got the hotel for about $60.00 a night. We had a very spacious room with a fireplace inside of the pool area...all without requesting for it. It is located right next to the Dixie Stampede and is in great proximity to a good bit of shopping, several good places to eat, and umpteen helicoptor tourism places. The pool in this hotel is great....with a hot tub in the center. My kids loved it...and so did about 20 others...so be prepared that this is definitely a family place. The breakfast was okay...we ended up leaving and going to a pancake house instead...well worth the money. Overall, I liked this hotel and will definitely stay there again.

  • Liked — Price and the Pool
  • Disliked — Breakfast
  • Stayed March 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Forest, MS
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2008

This hotel is a hotel I would suggest anyone to stay in on their trip to Pigeon Forge. The staff was really nice. The rooms were clean and the staff made sure that we had fresh linens both nights we were there also they kept the room well stocked with fresh towels and so forth. I will stay here again.

  • Liked — The cleanliness of the room
  • Disliked — Parking, most of the lot was taken by a bus.
  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Inn

Address: 3755 Parkway, Pigeon Forge, TN 37868
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#14 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Number of rooms: 201
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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