We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location - Nice Hotel” 4 of 5 stars
Review of BEST WESTERN Plaza Inn

Save Saved
You added BEST WESTERN Plaza Inn to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
BEST WESTERN Plaza Inn
3755 Parkway, Pigeon Forge, TN 37868   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #16 of 93 Hotels in Pigeon Forge
New Kensington, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Location - Nice Hotel”
4 of 5 stars Reviewed July 16, 2013

Best Western Plaza Inn was the perfect Hotel in Pigeon Forge for a Holiday with 3 other couples over the 4th of July. It is centrally located to all the attractions in Sevierville, Pigeon Forge , and Gatlinburg. The rooms were very clean, and HUGE. The only complaint I had was limited parking. That being said... it was the 4th Holiday week, and ALL the rooms were sold out, so parking was at a premium. Breakfast was suprisingly good .but limited. And as I said ALL the rooms were sold out so it was a bit challenging getting a seat to eat breakfast. We only stayed for 3 nights and will be back to stay here again, because there is SOOOO much to see and do in this 3 town tourist area. I would also recommend the Dixie Stampede Dinner Show, which is right next door to the Hotel. The Front desk was also so very helpfull with all our questions on Restaurants , Bars, and Attractions. Had a very wonderful stay.

Room Tip: Ask for a room in rear, away from the traffic.......nice balconies also !!!
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

679 reviews from our community

Traveler rating
    314
    239
    83
    27
    16
See reviews for
362
168
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Any
English first
Liberty, United States
1 review
5 of 5 stars Reviewed July 15, 2013

The Best Western Plaza Inn, in Pigeon Forge Tn. offers a nice, clean, well appointed room for a reasonable price. We have been staying there for several years and are always satisfied with our stay at this motel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonville, NC
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 13, 2013

My mom and I stay here every here for a couple of nights. We love the rooms on the back side with balconies and a mountain view. This hotel seems great for families with children as it has three swimming pools---two outdoor and one indoor.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiters ford,IN
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2013

We have stayed several times as always everything was great , checked in early not a problem room was clean and well maintained,swimming pools were clean, breakfast and all staff was great .Will always be staying here when visting the smoky mountions.Thank you.

Room Tip: Close to everything in pigeon forge and Gatlinburg.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 11, 2013

We have stayed there 2 years in a row, if we can afford it we will go back next year & stay in the same room too. It is in the middle of everything, clean,& well worth the money. With 3 swimming pools, if one is full, you can go to one of the other ones. I told our house keeper the day we arrived, we were big coffee drinkers so she kept us extra coffee all week, & breakfast is great.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa Bay
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 8, 2013

This is a huge complex with three pools, conveniently located near Dollywood. We found the parking area a bit puzzling to navigate. When we finally found the check-in area I requested to check in about two hours earlier than the stated time online of 4:00. This did not appear to be a problem but I was given a room adjacent to the elevator, just outside the check-in area. I assumed that this less than desirable location related to my early check-in request, and did not learn until check out that I had actually checked in at the normal time posted in the hotel. We did not plan to spend time in the room at the hotel, so room location was not a big issue.

The reserved room had inadequate towels for our party of five and the bath tub drain did not drain. We reported these issues immediately and they were immediately corrected. Otherwise the room met our expectations. We were less than happy with the breakfast. The breakfast area was contained in a separate, restaurant-like building in the complex. However, because of the size of the hotel the breakfast area was constantly busy and there were too few tables either inside or out to accommodate the guests. The breakfast itself was a disappointment and does not start until 7:00 a.m. There were the usual waffles and bagels, only two kinds of cold cereal, mini donuts and cinnamon swirls. No fresh fruit -- just canned peaches. No yogurt. There were cold boiled eggs to accompany small but very nice biscuits and what apparently was intended to be sausage gravy. It was difficult to find the occasional tiny piece of sausage, although the thick gravy had a good flavor. The gravy was more on the order of "sawmill" gravy, which is prepared with meat grease but contains no actual meat. A hotel on the edge of the Smokies can do better than that with gravy.

Accessing the hotel from the other side of the Parkway is a disaster due to the unrelenting traffic, but this is true for any hotel on the Parkway. The street behind the hotel provides some option, but don't try to turn left at the adjacent traffic light #8 due to the Dollywood traffic.

I likely would not stay here again, if for no other reason than the frustration of the breakfast.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redford, MI
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 8, 2013

I was a bit nervous about staying at another Best Western, because the previous place we stayed at was disgusting. I was pleasantly surprised when we arrived at the Best Western Plaza Inn. The front desk staff (there were three of them) were all pleasant, and very helpful. Our room (a mountain view) was located at the back of the property. (It's almost like two hotels were combined) - they have three pools! We had a private balcony and could see the mountains. The room was HUGE!! It was clean. The only problem was that the toilet was REALLY hard to flush, to the point that I thought I might break my fingers each time I tried to flush. Other than that, I really had no complaints. The wi-fi worked, the breakfast area was more than adequate and very cute. The bed was comfortable, the shower had great water pressure! The area we were located was off a road on the back of the property, which was a DREAM, compared to Parkway. (Horrible, horrible road, always traffic).

Upon check out, the front desk staff (again, there were three people) were very pleasant. I would definitely stay here again. Awesome location!

Room Tip: Try to get a room with a balcony and a mountain view, it's located in the back of the property...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN Plaza Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Plaza Inn

Address: 3755 Parkway, Pigeon Forge, TN 37868
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Pigeon Forge
#11 Family Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Priceline and Hotels.com so you can book your BEST WESTERN Plaza Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Plaza Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.