What a perfect place for a getaway. Service was great, room clean. Carpet was even clean! Great location to see and do things in Pigeon Forge. We didn't even make it to Gattlinburg.
We stayed in the "Mountain View" room with a balcony. If you are going to have "sitting" time I highly recommend it. Grab a cup of coffee and relax!
My cousin thought "continental breakfast" was coffee and donuts. Boy was she wrong! Great breakfast.
When I have the opportunity to go back, I will be staying at the BW Plaza Inn!

The Best Western Plaza was a pleasant stay. Location of the hotel was excellent and the rooms were very clean and comfortable. The wifi connection was easy to use and very fast. All in all a good experience!

My family booked one night stay at the Best Western Plaza Inn while we waited for our cabin to be ready the next day. The hotel was clean and the beds were comfortable. The WiFi was excellent and I was able to connect throughout all parts of the room. We paid extra for a room with a mountain view at the back of the hotel, and while we were disappointed the highest we could get was the third floor, the view from the balcony was still very nice. This hotel does not provide the toiletries that most hotels like this provide, so make sure you bring your own shampoo and such. Also, the free breakfast was a little disappointing. The biscuits and gravy were not very good and the waffles maker made very small waffles. The doughnuts came from a bag and were not freshly prepared from a bakery. When we stayed here a few years ago, they had doughnuts from the Krispy Kream down the road. They could use a bit more seating in the breakfast area, as we had to wait to get a table. Other than this, though, we did enjoy our stay here and the location is unbeatable.

We needed a place to sleep for the night, because our cabin wasn't going to be ready til the following day. Glad we picked the Best Western. We had a mountain view room and it has an outdoor and indoor pool. We didn't have time for the pools, but they were very clean, the outside one was very pretty. They have a breakfast commons hooked to the hotel, and it was free. I highly recommend this place if staying for 1 night or 1 week. Staff was very nice also!