The words "first impressions" could not have hit more closely to home here. Upon entering the lobby to check-in I found the front desk clerk on his cellphone, clearly involved with a personal call. So my professional background would show that the call should have ended or at least been placed on hold to service the hotel client. Unfortunately not, five minutes (no exaggeration) later I was still waiting. There was no sorry for your wait, there was no thank you for choosing us...southern hospitality? NONE. The room was clean although lots of updating needed. The internet was excellent. There were several drink machines on the property however only one of then was found to be plugged in and working. My recommendation to the hotel owner is a little training with the staff and that would have definitely improved my rating of this hotel. So for the money, you can definitely find a more up-to-date and a hotel with MUCH more hospitality if you move a little more up the strip.
- Official Description (provided by the hotel):
- Welcome to Regency Inn - Leave the stress and of everyday life behind. Regency Inn located near the Great Smoky Mountains National Park and offers a perfect weekend getaway. Whether you need accommodations for a romantic weekend or a Family Vacation, Regency Inn has accommodations to suite your needs.Regency Inn is conveniently located on the parkway right in the middle of all the fun of action-packed Pigeon Forge. Enjoy Dollywood, go to a live show, shop till you drop at over 200 Factory outlet stores, explore the Great Smoky Mountains National Park, or just spend a day relaxing by our pool. Regency Inn has something to offer for all ages. ... more less
- Reservation Options:
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- Also Known As:
- Regency Pigeon Forge