The front desk staff people were very nice at check-in and check-out. They were also helpful when I asked some questions about Dollywood.
Our room left something to be desired. I don't think the air conditioning worked right because it always seemed a little damp in the room. Also, the room could have been cleaner. When we checked in, we found a clothing tag on the floor and in the bathroom area there was a tiny pill on the floor. Not huge deals, but still a bit disappointing to find it wasn't cleaned better. The biggest issue was the dampness in the room though.....it just didn't feel very comfortable in there. We were only there for 2 nights, so we didn't bring it up to the staff.
The breakfast area was nice and large and had a decent selection of foods.
The outdoor pool was nice, but there were some older kids that were pretty wild on the slide, so our son who is younger was a bit scared to go on it, which was too bad because the pool and slide were one of the reasons we picked this place. We went to the indoor pool after a short time and it was much quieter in there and we swam around a little.
The price was right and the people were great, but overall we were disappointed in the room, which was too bad because from the other reviews it sounded like it might be a bit nicer.
- Official Description (provided by the hotel):
- A resort atmosphere on the Little Pigeon River right in the center of action-packed Pigeon Forge/Gatlinburg, TN of the Smoky Mountains! Featuring a wide variety of rooms with family suites, Pigeon Forge condos, jacuzzis, fireplaces and balconies available. Willow Brook Lodge has an outdoor pool with 75 ft. waterslide and hot tub, an indoor pool and hot tub, a deluxe continental breakfast and wifi internet access included. ... more less
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- Also Known As:
- Willow Brook Hotel Pigeon Forge
- Willow Brook Pigeon Forge