Willow Brook Lodge is not the Ritz but is a nice place with friendly staff. Our friends stayed there years ago when it first opened and were pleased so we thought we would all go and enjoy a Thanksgiving Holiday together. We found the room clean and the staff most friendly and helpful. The buffet breakfast was adequate and the dinning room most cheerful. They had coffee and cookies in the reception area which was nice. They also had warm cider that my husband and friends assured me was great, I am not a fan so had to take their word for it. If we returned to Pigeon Forge would stay there again as it was a nice experience.