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“Well....” 4 of 5 stars
Review of Willow Brook Lodge

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Willow Brook Lodge
2.5 of 5 Hotel   |   3035 Parkway, Pigeon Forge, TN 37863   |  
Hotel amenities
Ranked #18 of 93 Hotels in Pigeon Forge
Berea, Kentucky
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Well....”
4 of 5 stars Reviewed August 4, 2012

We have always loved Willow Brook. Have never had a problem with rooms not being clean, safety, or anything really. We stay there quite a bit on our frequent get-aways to the Smoky Mountains. On our last two trips, our experience left us a bit sour. We always book and pay for our rooms with our family/business credit card, on which we are all designated signatories (with our father's name on the card). The front desk worked gave us so much hassle over who was to sign the card, saying our father (who was not on the trip) had to sign. We explained to her that we are all authorized to sign for the card, and received a rather smart "I'm NOT supposed to do this, but..." before finally allow us to sign. Both times were the same employee. First of all, a simple phone call to the credit card company (standard practice) to check for authorization would have solved the problem. Second, if you're "not supposed to do this" why did you do it anyway? Then, on the most recent trip in July, another family member and her fiance were driving down to meet us on the second night. Upon booking a second room (and the same credit card fiasco again), the front desk worker asked for what type of vehicle they would be driving and their license number. I had no idea, but she insisted she had to know before they were allowed on the property. I finally just walked out. Later in the evening, mom went back to the office to see what the problem was, and was assisted by a gentleman who said "They can just tell us when they get here." Again, every problem we have had seemed to be with one employee, and although the hotel is nice and everything has always been wonderful, the last two experiences were enough for us to decided to find a new hotel to frequent on our trips to Pigeon Forge.

Room Tip: If you want to sleep before 11 p.m. ask for a room away from the outdoor pool.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
    158
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2012 via mobile

We enjoyed our stay here. Kids loved the pool, breakfast was fresh and hot every morning. We was in a small room and we asked to move and they moved us to a bigger room at no charge. They were all so friendly and rooms seemed very quite proof!

Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneida, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 31, 2012

My family and I stay at Willow Brook eveytime we come to Pigeon Forge...and that is at least once a year...we call it our home away from home....the pools are great...the staff is great....and the breakfast is just enough....

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 20, 2012 via mobile

Best place to stay... we stay here every time we go... nice clean people are nice pool in side and out

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dutton, Alabama, United States
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 12, 2012

I'm 16 so it's hard to find a place to keep me interested. I don't go beach so it makes it harder. My parents are older, so it's relaxing not to loud, but within walking distance of everything. Dixie stamped. Icecream. Go Carts. Eating. Everything and trolleys will take you to gatlinburg. Kiddie pool, hot tub, indoor pool. VERY friendly staff. I'd recommend to anyone wanting a vacation relaxing just them, or with kids.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highlands, NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2012

This is my wife's favorite place to stay in Pigeon Forge. I took her there for our anniversary in May and we had a great stay as we always do when we stay there. The location is great, the rooms are always very nice and clean, and the staff is always friendly. The pool area is clean and has a fun slide (we're just big kids). I highly recommend this hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2012 via mobile

My husband an I booked a room at the lodge for a weekend getaway for our 10th anniversary. Overall I would say the place is pretty good. The room was nice, bed was super comfy and the balcony was positioned overlooking the parkway. The only major complaint I had was there was a nest of pigeons above our balcony so you really couldn't enjoy the view without being of afraid of being pooped on. Lol. But honestly we would probably stay again. Decent place for the price.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Willow Brook Lodge

Address: 3035 Parkway, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Pigeon Forge
#14 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Willow Brook Lodge 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
A resort atmosphere on the Little Pigeon River right in the center of action-packed Pigeon Forge/Gatlinburg, TN of the Smoky Mountains! Featuring a wide variety of rooms with family suites, Pigeon Forge condos, jacuzzis, fireplaces and balconies available. Willow Brook Lodge has an outdoor pool with 75 ft. waterslide and hot tub, an indoor pool and hot tub, a deluxe continental breakfast and wifi internet access included. ... more   less 
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Also Known As:
Willow Brook Hotel Pigeon Forge
Willow Brook Pigeon Forge

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